Security & Guest Services Agent
Company: Saguaro Palm Springs
Location: Palm Springs
Posted on: May 19, 2023
Job Description:
About our Brand
That colorful hotel in the desert, The Saguaro is a good time. It's
not that complicated. There's plenty of sunshine, a buzzing pool
scene and lots of local flavor.
We are seeking a dynamic Guest Services Agent. A successful
candidate will have a genuine passion for the hospitality industry
and an entrepreneurial spirit.
Responsibilities
- Must be courteous and gracious, maintaining a professional
demeanor at all times
- Establish and maintain good communication and teamwork with
fellow colleagues and other departments within the hotel
- Offer guests an enjoyable experience that conforms to the
company's standards of excellence, professionalism and
friendliness
- Patrol hotel property to ensure the safety of guests and
employees and to protect all hotel assets.
- Answer house calls, assist guests and employees with respect to
safety, security and hotel operations in a courteous, efficient and
professional manner
- Respond to all emergencies on property to include, but not
limited to, fire, medical, severe weather and evacuation
- Initiate and follow-up all investigations of crimes committed
against property and persons
- Assist ill and injured guests and employees, ensuring
documentation and disposition of reports
- Greet every guest with a smile and maintain eye contact and
escort them to their rooms, offering assistance as needed
- Conduct walk through observations of entire hotel, Watching for
suspicious persons entering, exiting, or loitering around
building
- Possess knowledge of all hotel services and amenities
- Maintain high standards of personal appearance and grooming,
which includes adhering to the proper dress code when working
- Handle all guest interactions with the highest level of
hospitality and professionalism which includes accommodating
special requests whenever possible, resolving customer complaints,
assisting customers in all inquiries in connection with hotel
services, hours of operations, key hotel personnel, in-house
events, directions, etc.
- Observe the security monitors for any unusual activity and in
the case of suspicious behavior report directly, via radio, to the
supervisor on duty; report any alarms similarly
- Maintain accurate records while performing basic office duties
including, but not limited to, camera monitoring, shift activity
log
- Open vehicle doors and property doors for guests and
employees
- Handle and tag guest luggage, deliver luggage to rooms upon
check-in, pick up luggage from room upon departure, and move the
luggage to storage or the front drive as needed
- Perform other duties as assigned which may include but is not
limited to accepting dry cleaning from guest and secure for pick up
by dry cleaning company, delivering clean laundry, guest
mail/messages or sundry items to guest rooms; running errands for
guests and the hotel that may require local travel off the hotel
property and responding to other special requests
- Adhere to all standards of operations, policies and procedures,
manuals, memos and verbal instructions
- Be familiar with all fire/safety and emergency procedures
including OSHA requirements
- Must have valid drivers license
Compensation & Benefits
We offer competitive wages and benefits while fostering a diverse
and inclusive work experience.
We thrive in being a diverse work environment. Consideration for
employment will be based upon personal capabilities and
qualifications without discrimination based on race, color,
religion, sex, gender identity, age, national origin, disability,
sexual orientation, or any other protected characteristic as
established by law.
Compensation: $16.50 - $17.50 per hour
We are an equal opportunity employer and all qualified applicants
will receive consideration for employment without regard to race,
color, religion, sex, national origin, disability status, protected
veteran status, or any other characteristic protected by law.
Keywords: Saguaro Palm Springs, Palm Springs , Security & Guest Services Agent, Sales , Palm Springs, California
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