Sales Associate II
Company: Tapestry, Inc.
Location: Cabazon
Posted on: June 24, 2022
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Job Description:
Selling and Service
* Understands organizational objectives and makes decisions that
align with the Company priorities and values
* Creates personal sales and clienteling strategies in partnership
with the management team
* Meets customer needs through solution-oriented and forward
thinking
* Builds credibility and trust as a personal fashion advisor by
communicating fashion awareness and trends in the marketplace
* Understands changes in local market with potential impact on
business performance and supports the execution of local sales
strategies and tactics
* Creates positive impressions with customer by bringing best self
to work through elevated, sophisticated, appropriate business
attire consistent with Coach's guide to style
* Demonstrates Coach's Selling and Service expectations at all
times
* Influences customers' purchase decisions by balancing patience
and assertiveness
* Takes ownership and commitment for delivering results; actively
aware of personal and store metrics and achieves goals
* Flexes personal selling techniques to contribute to overall store
financial results
* Demonstrates persuasive (not aggressive), confident, friendly and
genuine service skills and selling behaviors
* Discusses product features and builds the sale by suggesting
appropriate add on items to fit the customers' specific needs
* Works with multiple customers simultaneously and breaks away as
appropriate
* Follows up with customers consistently and genuinely to
influence/close the sale
* Develops product knowledge skills and remains aware of current
collections
* Demonstrates knowledge of competition and can apply that
knowledge to building sales and customer relationships
* Drives business through sales strategies, clienteling, sourcing
new customers and maintaining on-going productive relationships
with customers
* Sensitive to customers' needs and tailors approach by reading
cues
* Builds lasting and loyal relationships with customers
* Ensures all daily tasks are completed without negatively
impacting service or Coach standards
Workplace and Environment
* Creates enthusiasm and positivity for a shared vision and
mission
* Fosters and environment of teamwork, trust and collaboration with
peers, customers and supervisors
* Demonstrates confidence when working with customers
* Takes initiative; has a high-level of ownership and
accountability for individual results
* Welcomes feedback and adapts behaviors as appropriate
* Represents Coach as a brand ambassador at all times
* Is adaptable and flexible to change
* Maintains a calm and professional demeanor at all times
* Creates short and long-term strategies to achieve personal
metrics and performance goals
* Utilizes Company tools to keep self-informed
* Handles and offers solutions to customer issues appropriately and
involves a manager when necessary
* Promotes and endorses a team selling environment
Operations
* Completes daily operational tasks including maintaining store
(sales floor and backroom), cash wrap and visual merchandising to
Coach standards consistently and in a timely manner
* Adheres to all retail policies and procedures including POS,
Operations and Loss Prevention procedures
* Leverages Coach's tools and technology to support relationship
building and clienteling efforts; including to drive sales and
achieve individual goals
* Replenishes inventory on sales floor as needed
* Processes shipments as needed
Additional Requirements
Experience: 1- 3 year of previous selling experience in a luxury
retail service environment preferred. Possesses current knowledge
of fashion trends and competition in the marketplace.
Education: High school diploma or equivalent; college degree
preferred.
Technical: Knowledge of cash registers systems, basic computer
skills (including the ability to use iPad/laptop, Mobile POS and
Internet)
Physical: Ability to communicate effectively with customers and
team. Mobility to maneuver the sales floor and stock room to
provide and support customer service. Reach above/bend to obtain
product for customers from store fixtures/shelves at various
heights and climb ladders/stairs/step-stools to perform visual
merchandising and housekeeping duties. Ability to frequently lift
and carry up to five pounds and at times lift and carry
product/cartons up to fifty pounds to process product
shipment/transfers.
Schedule: Ability to work a flexible schedule to meet the needs of
the business, including nights, weekends, busy seasons, and high
retail traffic and sales days(including but not limited to: the day
after Thanksgiving, Memorial Day, Christmas Eve, Mother's Day,
etc.).
Note: This document serves only as a sample of the job duties and
responsibilities and does not include an exhaustive list of all
performance requirements.
Req ID: 88819
Keywords: Tapestry, Inc., Palm Springs , Sales Associate II, Sales , Cabazon, California
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