Hospitality Agent - Part-Time
Company: Sonder
Location: Palm Springs
Posted on: May 10, 2022
Job Description:
Job DescriptionSonder is revolutionizing hospitality through
innovative, tech-powered service and inspiring, thoughtfully
designed accommodations combined into one seamlessly managed
experience. Officially launched in 2014 and headquartered in San
Francisco, Sonder is making a world of better stays open to all
with a variety of accommodation options — from rooms to suites and
apartments — found in more than 30 cities spanning eight countries
and three continents. Sonder's innovative app empowers guests by
making self-service features and 24/7 on-the-ground support just a
tap away. From simple self check-in to boutique bathroom amenities,
we bring the best of a hotel without any of the formality.Our
Hospitality Agents are the face of Sonder and our boots on the
ground throughout the city. This is one of the most versatile roles
at the company and perfect for anyone who loves being on the go and
finds fulfillment in serving our guests. You are a detail-oriented
individual who thrives in problem-solving guest issues and
satisfying guest requests throughout the day. If you're ready for
an evolving and fast-paced environment that is focused on
delivering amazing guest experiences, we'd love to hear from you!AT
SONDER YOU WILL:
- Respond to day-to-day guest requests, issues, and other
outreach using the Sonder Service Principles
- Guide guests through the Sonder experience, ensuring they have
an amazing first impression
- Troubleshoot minor maintenance and technology issues (e.g.,
upholstery stain removal, light bulb replacements, access to units,
wifi connectivity or overseeing contractor appointments)
- Perform housekeeping quality audits and inventory checks in our
units to ensure that hospitality standards are met consistently and
robust feedback to our vendors is relayed in a timely fashion
- Assist with inventory duties such as preparing turnover kits,
receiving deliveries, and tracking linen/consumables use
- Maintenance and organization of working spaces including
office, storage closets, warehouse and others, as assigned
- Travel to multiple Sonder properties throughout the local
market, as requiredWHAT WE LOOK FOR:
- Guest-centric and positive mindset
- Organized, hardworking, and detail-oriented
- Comfort with ambiguity and rapidly shifting priorities
- Thrives in a fast paced, ever-changing, always challenging
startup environment
- Ability to work effectively both in a team environment as well
as independently
- Comfort in independent problem solving with the humility to ask
for help when needed
- Unintimidated by using mobile apps while in the field for team
collaboration and communication
- Flexible schedule and open to working evenings, weekends and
holidays
- Ability to lift/carry items up to 50 pounds and stand/walk for
extended periods of time
- Minimum 2 years experience working in hospitality, service,
and/or customer experience
- This role requires regular access to a reliable smartphone and
a reliable vehicle to use for work, a valid driver's license, and a
clean driving record with proof of insurance.
- Proficiency in languages other than English a plusWe also have
great benefits to make your life easier so you can focus on what
you're best at:
- Competitive Compensation
- Generous stock option plan
- Medical, dental and vision insurance
- Exempt team members have paid time off. Non-exempt team members
accrue paid time off.
- Annual free credits and discounts to stay in Sonders
- A company with a huge vision, a dynamic work environment, and a
team of smart, ambitious and fun to work-with colleagues!We are an
equal opportunity employer and value diversity at our company. We
do not discriminate on the basis of race, religion, color, national
origin, gender, sexual orientation, age, marital status, veteran
status, or disability status or other protected classes. We also
have great benefits to make your life easier so you can focus on
what you're best at:
- Competitive compensation
- Generous stock option plan
- Medical, dental and vision insurance (where applicable)
- Flexible vacation
- Annual free credits and discounts to stay in Sonders
- A company with a huge vision, a dynamic work environment, and a
team of smart, ambitious and fun to work-with colleagues!We are an
equal opportunity employer and value diversity at our company. We
do not discriminate on the basis of race, religion, color, national
origin, gender, sexual orientation, age, marital status, veteran
status, or disability status or other protected classes.
Keywords: Sonder, Palm Springs , Hospitality Agent - Part-Time, Sales , Palm Springs, California
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