Principal Consultant - ServiceNow Employee Experience

Company: Cognizant
Location: Mission Viejo
Posted on: May 14, 2025

Job Description:

Job PurposeA Principal Consultant - ServiceNow Employee Experience serves as the ServiceNow subject matter expert (SME) during the pre-sales stage by assisting Sales in analyzing and qualifying customer demand (opportunity). They lead scope of work calls, process leadership, product demonstrations, and proposal creation for strategic accounts. They act as a technical and practical guide in communicating the business value of implementing solutions in ServiceNow Employee Experience, both to customers and internally through marketing initiatives, and lead the realization of business outcomes via product implementation.Responsibilities

• Guide in ServiceNow Employee Experience, providing process leadership, direction, and recommendations based on experience.
• Understand clients' business and technical problems addressed by automation and ServiceNow, including industry regulations, business drivers, and security.
• Conduct product demonstrations, tailored to prospects and existing customers, onsite and virtually.
• Prepare work estimates, proposals, and statements of work.
• Respond to Requests for Information/Proposals.
• Support marketing events such as user conferences, trade shows, and webinars.
• Create content showcasing Thirdera's expertise and differentiators in ServiceNow's Employee Experience (HRSD, LSD) practice area.
• Stay current on competitors and understand differentiators.
• Coordinate with Sales and Professional Services for transition briefings before deployment.
• Lead successful project delivery, ensuring scope, results, client satisfaction, and business outcomes.
• Create and maintain sales and implementation collateral like estimate templates, success stories, and workshop decks.
• Drive continuous improvement of implementation methodology and service offerings based on client feedback.
• Contribute to offering conceptualization, growth, and iteration.
• Participate in marketing activities such as blogs, webinars, and events.Required Experience and Certifications
  • Graduate in Computer Science, Electrical Engineering, or a related field.
  • Certification System Administrator.
  • ServiceNow Presales Certification.
  • ITIL Foundations.
  • Scrum Master Certified - preferred.
  • SN Certified Implementation Specialist CIS - HRSD or equivalent - preferred.
  • 4+ years of experience working with ServiceNow.
  • 2+ years of experience working with HRSD or LSD.Applications accepted until May 30, 2025.The annual salary ranges from $133,000 to $159,000, depending on experience and qualifications.This position is eligible for Cognizant's discretionary annual incentive program, based on performance.Benefits: Medical, Dental, Vision, Life Insurance, Paid Holidays and Time Off, 401(k) plan, Disability insurance, Paid Parental Leave, Employee Stock Purchase Plan.Disclaimer: Compensation details are accurate as of the posting date. Cognizant may modify this information at any time, subject to applicable law.
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Keywords: Cognizant, Palm Springs , Principal Consultant - ServiceNow Employee Experience, Professions , Mission Viejo, California