Quality Assurance Specialist

Company: Hilton Grand Vacations
Location: Palm Springs
Posted on: March 17, 2023

Job Description:

Job DescriptionHGV now offers Day One Team Member Benefits!!

We are looking for a strong-minded individual who is looking to be involved at the end of our sales process. This person assists with closing documents as a customer makes a decision to purchase our vacation ownership product. If you have strong customer service skills and administrative experience this may be the perfect job for you!

What will I be doing?

Quality Assurance -Specialists are the primary liaison to the customer and the customer follow-up process in regards to contracts and deeding of the client's new purchase.

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• Assures new owners understand their paperwork and contracts, assisting them in making their reservations and assuring owners have all the information they need to feel comfortable with their purchase.
  
• Directly responsible for follow up and post-sale contact with new owners to assist in the reduction of cancels and kicks.
  
• Responsible for working closely with the Sales and Hospitality team to maintain a high quality of customer service.
  
• Provides technical assistance, support and advice to owners regarding the product and services associated with ownership.
  
  
  Why Team Members love -working for us!
  
  HGV now offers Day One Team Member Benefits!!
  
  At the core of our company's success are our Team Members. We offer an excellent benefit package to our full-time Team Members that include medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and outstanding travel benefits.
  Qualifications
  What are we looking for?
  
  To fulfill this role effectively, you must possess the following minimum qualifications and experience:
  
  
  • 
    
  • More than 1 year of experience in notarizing contract documents.
    
  • California Notary Public license.
    
  • High School Diploma/GED.
    
  • Ability to work flexible schedules to include mornings, evenings, weekends and holidays.
    
  • CA Real Estate an asset -.
    
  • Strong ability to efficiently resolve complex customer service issues.
    
    
    It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
    
    
    • 
      
    • BA/BS/Bachelor's Degree.
      
    • More than 3 years of related experience.
      
    • 2+ years of Supervisory experience.
      
      
      We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
      
      We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
      
      

Keywords: Hilton Grand Vacations, Palm Springs , Quality Assurance Specialist, Other , Palm Springs, California