Call Center Representative

Company: Integrated Resources, Inc
Location: Rancho Mirage
Posted on: March 12, 2023

Job Description:

Job Title: Call Center Representative
Job Location: Rancho Mirage, CA
Job Duration: 3+ Months Contract (Temp to Hire)
Pay range: $16-17/hr.
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Job Description:

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• Demonstrates compliance with Code of Conduct and compliance policies and takes action to resolve compliance questions or concerns and reports suspected violations.
  
• Answers incoming calls and establishes a positive first impression with patients and physicians, in accordance with system telephone standards.
  
• Determines where call needs to be forwarded and makes disposition of all calls that arrive at the practice.
  
• Communicates with clinical staff for direction of calls with concerns or questions.
  
• Completes outbound calls to determine actions to be taken, evaluates and recommends additional referrals or actions, and assesses level of satisfaction.
  
• Acts as resource for information and guidance regarding services to patients and families as needed.
  
• Maintains and updates patient demographic information accurately to computer database, utilizing call center database.
  
• Schedules appointments for new and return patients for all assigned providers.
  
• Reschedules appointments as needed/requested.
  
• Takes messages from physician line and returns calls or redirects as needed.
  
• Performs other duties as assigned.
  
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  Skills Required:
  
  
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  • Excellent communication skills, written and verbal.
    
  • Adequate computer and phone skills.
    
  • Ability to analyze systems and solve problems quickly and accurately.
    
  • Adequate problem-solving skills
    
  • Ability to recognize cross-functional relationships with hospital affiliations, another physician.
    
  • Responds to patient requests timely and appropriately.
    
  • Ability to develop and maintain physician relationships.
    
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    Shift:
    Mon-Fri (Day - 8 Hrs)
    5 days/week (40Hrs/Week)
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    #admzr5

Keywords: Integrated Resources, Inc, Palm Springs , Call Center Representative, Other , Rancho Mirage, California