PalmSpringsRecruiter Since 2001
the smart solution for Palm Springs jobs

Call Center Representative

Company: Integrated Resources, Inc
Location: Rancho Mirage
Posted on: March 12, 2023

Job Description:

Job Title: Call Center Representative
Job Location: Rancho Mirage, CA
Job Duration: 3+ Months Contract (Temp to Hire)
Pay range: $16-17/hr.
Job Description:

  • Demonstrates compliance with Code of Conduct and compliance policies and takes action to resolve compliance questions or concerns and reports suspected violations.
  • Answers incoming calls and establishes a positive first impression with patients and physicians, in accordance with system telephone standards.
  • Determines where call needs to be forwarded and makes disposition of all calls that arrive at the practice.
  • Communicates with clinical staff for direction of calls with concerns or questions.
  • Completes outbound calls to determine actions to be taken, evaluates and recommends additional referrals or actions, and assesses level of satisfaction.
  • Acts as resource for information and guidance regarding services to patients and families as needed.
  • Maintains and updates patient demographic information accurately to computer database, utilizing call center database.
  • Schedules appointments for new and return patients for all assigned providers.
  • Reschedules appointments as needed/requested.
  • Takes messages from physician line and returns calls or redirects as needed.
  • Performs other duties as assigned.

    Skills Required:

    • Excellent communication skills, written and verbal.
    • Adequate computer and phone skills.
    • Ability to analyze systems and solve problems quickly and accurately.
    • Adequate problem-solving skills
    • Ability to recognize cross-functional relationships with hospital affiliations, another physician.
    • Responds to patient requests timely and appropriately.
    • Ability to develop and maintain physician relationships.

      Mon-Fri (Day - 8 Hrs)
      5 days/week (40Hrs/Week)

Keywords: Integrated Resources, Inc, Palm Springs , Call Center Representative, Other , Rancho Mirage, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

Palm Springs RSS job feeds