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Guest Relations Coordinator

Company: Agua Caliente Casino --- Resort --- Spa
Location: Rancho Mirage
Posted on: November 21, 2022

Job Description:

*Job Description Summary*
The Guest Relations Coordinator is responsible for overseeing correspondence with guests through various channels. The coordinator is responsible for tracking, reporting and analyzing guest feedback and sharing with key stakeholders.
*Essential Duties and Responsibilities (other duties may be assigned)*

* Responsible for the maintenance of daily feedback tracking, drafting responses, responding to post-stay guest surveys.
* Understand and well versed in the resort, hotel features and services including all outlets, hours of operation, activities and events available to guests.
* Responsible for providing support and feedback to key stakeholders.

* Ensures work is completed in a timely manner; is able to meet deadlines and established goals.
* Responsible for the collection, coordination and resolution of all guest correspondence.
* Responsible for the input and monitoring of all reported guest incidents through the property's survey system.
* Responsible for participating in weekly meetings with the department
* Maintaining the Agua Caliente Casinos standards of service to guests and coworkers at all times.
* Must be able to effectively deal with internal and external guests, some of whom will require levels of patience, tact and diplomacy. Responsible for addressing guest issues.
* Knowledgeable with the Forbes standards. Assist in compiling data to be distributed monthly to the department heads.
*Supervisory Responsibilities*
None
*Access to Sensitive Areas and Information*
*As per the ACGC Access Matrix*
*Signatory Ability*
None
Qualifications
*Required Education and/or Experience*

* High school diploma or G.E.D.
* Must possess excellent communication skills, both verbal and written.
* Requires proficiency in Microsoft Office specifically Outlook, Word, Excel & PowerPoint. Must be able to communicate English with guests, management, and other associates to their understanding. Additional foreign language a plus.
* Must have strong customer service skills. Ability to deal with problems involving guests and operational issues maintaining a positive attitude.
* Must possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail.
* Must have strong customer service skills. Ability to deal with problems involving guests and operational issues maintaining a positive attitude.
*Working Conditions/Physical Demands*
To perform this job successfully, the individual must be able to stand, move and work throughout the office area and properties, including walking up to 1 - mile, climbing stairs and sitting at a desk/work station for the duration of the shift. Also may be subjected to a smoke filled environment.
Typically the individual will be housed in an office environment. The noise level in the work environment is usually moderate, but will escalate when located in the casino environment. Must be able to grasp, bend, lift and/or carry or otherwise move goods weighing a minimum of 25 lbs. on an intermittent basis, and sufficient dexterity of hand in order to use office equipment including, but not limited to: a computer keyboard, calculator, general office equipment and multi-line telephone.

Job Type: Full-time

Ability to commute/relocate:
* Rancho Mirage, CA 92270: Reliably commute or planning to relocate before starting work (Required)

Experience:
* Customer service: 1 year (Preferred)%58047475%

Keywords: Agua Caliente Casino --- Resort --- Spa, Palm Springs , Guest Relations Coordinator, Other , Rancho Mirage, California

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