Retail Service Specialist

Retail Service Specialist

We are looking for someone who will thrive in a sales and service environment. We’ll provide the training you need on an array of AAA products and services to interface with members with confidence. This training will help you meet your individual and team cross-selling and upselling goals. You’ll also have the opportunity to advance with skill-based pay increases, monthly bonuses, and career growth (90% of our managers are promoted from within).

This is an exciting entry level position in our branch network and ideal for candidates interested working in a teamwork environment interfacing with AAA members.

This position fulfills member requests such as: taking passport photos, planning road trips, distributing maps and tour books, cashiering duties, and other services for members. A key responsibility in this position is processing DMV transactions, as well as performing Notary processing duties. 

Our branch hours of operation are Monday through Friday 9am – 5pm and Saturday 10am – 2pm.

We are closed on Sundays and most holidays.

Qualifications:

• Experience in retail sales, banking or similar customer service/sales environment

• Proven ability to exceed assigned sales or service quality goals

• Ability to work overtime including Saturdays

• Experience with Microsoft Office basics

• Ability to pass Notary Public Licensing exam

• Ability to travel for training programs at a remote location

• A high school diploma or GED

• Successful completion of background check and drug screening

Required: 

• Must obtain notary public commission within 12 months of date of hire and must maintain notary commission for duration of employment in position.

Remarkable benefits:
•    Health coverage for medical, dental, vision
•    401(K) saving plan with company match AND Pension
•    Tuition assistance
•    PTO for community volunteer programs
•    Wellness program
•    Employee discounts

The Automobile Club of Southern California is part of the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

“Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer

The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.