Sales Manager (Diamond Dinners)
Company: Diamond Resorts International
Location: Palm Springs
Posted on: October 8, 2021
The Sales Manager is responsible for
ensuring that team members (Vacation Counselors) perform all sales
activities for new and existing members, owners and guests.
The Sales Manager is also responsible for representing the Company,
ensuring member/guest satisfaction, and managing the quality of
product and service delivery.
Supervises a team of vacation
counselors who deliver vacation ownership presentations to current
and potential clients in an ethical and responsible
Trains vacation counselors to learn
and deliver a branded and scripted sales pitch according to company
Assists and trains team members in
sourcing and developing client referrals.
Develops sales action plans and
schedules for each individual client.
Assists with the structure and action
plans for each vacation ownership presentation.
Assists vacation counselors in
overcoming client objections.
Adds credibility as a higher
authority figure, negotiating with clients to close sales of
Responsible for achieving and/or
exceeding the established sales targets in regards to volume per
guest (VPG), net sales volume and closing percentage as directed by
Complete all required company
trainings and compliance courses as assigned.
Adhere to company standards and
maintains compliance with all policies and procedures.
Perform other related duties as
This position spends the majority of
the time (50% or more) achieving Organization objectives, often
through the coordinated achievements of subordinate Staff. A
portion of the time may be spent performing individual tasks
related similar to those performed by direct reports, but primary
duties are supervisory or organizational-goal centric. This
position analyzes and resolves problems, determines work
techniques, monitors for regulatory compliance, maintains
production, interprets and creates policies, and demonstrates
expertise in department/Sales subject-matter.
This position establishes
departmental goals and objectives, functions with independence, and
makes decisions on matters of significant importance. This
position manages Team Members, financial, and/or physical
resources; proactively assesses risk to establish systems and
procedures to protect organizational assets. This
position also exercises judgment within defined procedures and
policies to determine appropriate action; develops systems to
ensure subordinate Team Members adhere to policies and procedures
in compliance with organizational goals and
Specific supervisory duties include,
but are not limited to the following:
Establishes objectives and goals for
the team; plans, organizes and manages work flow.
Assigns, monitors, and reviews work;
evaluates direct report’s performance.
Recruit, interview, train,
discipline, and terminate (with HR approval) direct
Orientate and train direct
Approves time records/time off
requests and submits payroll for direct reports.
Investigates and resolves concerns
Provide assistance and support to the
site; maintains a positive and professional working
- Valid Real Estate License, only
if required by applicable state law.
This position requires the ability to
understand and follow both oral and written instruction as well as
have knowledge of and properly use Standard English and follow
office practices. Must be able to communicate effectively with
others, analyze and resolve problems, maintain effective working
relationships, and interact successfully with internal and external
Specific skills and abilities
include, but are not limited to the following:
Skilled in the
knowledge and application of sales techniques such as building
rapport, needs and/or value selling, negotiating, and closing the
Ability to conduct
oneself on a professional and unbiased manner at all
Must be able to clearly
explain the product and sampler contract.
Computer proficiency in Microsoft
Word, Excel and Outlook.
Understands how to
develop and implement business strategies.
Excellent customer service
Excellent time management skills and
the ability to organize and manage multiple priorities.
Ability to take initiative and
effectively adapt to changes.
Able to establish and maintain
cooperative working relationships.
Ability to interpret and create
Able to use sound judgment; work
independently, with minimal supervision.
Strong analytical and problem solving
Able to perform a
variety of duties, often of a different nature, changing from one
task to another, with impending deadlines and/or established
Ability to speak
competently and confidently in a public setting.
Performs well with frequent
interruptions and/or distractions.
Intermediate math skills.
Please note that Hilton Grand Vacations (HGV)
acquired Diamond Resorts International (DRI) as of August 02,
2021. If you apply to work at a Diamond Resorts company you
will be an applicant of a subsidiary of HGV. A transition to HGV
will occur as we integrate technology, systems and branding but it
will take time until our separate operating systems, employment
policies and benefits are fully integrated. As a result, for a
period of time, employees will receive correspondence and messaging
from Diamond Resorts as well as from HGV and related
Keywords: Diamond Resorts International, Palm Springs , Sales Manager (Diamond Dinners), Other , Palm Springs, California
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