Patient Intake Specialist - Pre-Reg/Scheduling
Company: Eisenhower Medical Center
Location: Rancho Mirage
Posted on: June 6, 2021
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Job Description:
The position is responsible for patient scheduling, accurate
registrations, insurance verification,
authorization/pre-certification, financial responsibility,
financial aid, point of service collections, cash pay quotes and
customer service. Supervisor, Manager, Director N/A Adult Geriatric Minimal/ No Potential Preferred: Some college hours N/A Required: 1-2 years of hospital/physician scheduling, admitting,
registration or billing Preferred: Previous experience in Healthcare setting and prior
Customer Service Experience Schedules patients with accurate information , including
appropriate follow-up on call-backs, faxed orders, orders submitted
through order facilitator, etc.. Demonstrates compliance with Code of Conduct and compliance
policies, and takes action to resolve compliance questions or
concerns and report suspected violations. Properly identifies patients by using proper method of
retrieving patient history/information, avoiding creation of
duplicate Medical Records for additional patient visits. Registers patients and maintains compliance according to
departmental benchmark guidelines. Verifies and accurately enters
and updates patient information while registering as per
departmental guidelines. Reviews insurance eligibility, updates account with accurate
information obtained from the health plan and releases the
insurance based upon verification process. Identifies and collects co-pays/deductibles based on insurance
eligibility information and/or EMC uninsured Cash Discount quotes
for, outpatient services, and inpatient admissions. Ensure that all HIPAA regulation information is completed
appropriately. Prepares all appropriate Medicare Advanced Beneficiary Notice
(ABN) and (LMRP) program requirements, including patient
notification and signature requirements at time of service. Completes the Medicare Screening Form for all Medicare patients
and adheres to completion per Medicare requirements. Ensures that all required insurance
authorization/pre-certification has been attained to ensure correct
payment from the health plan. Ensures that patients are aware of the insurance benefit
coverage and their financial responsibility. Provides patients who qualify for uninsured discount with a cash
quote. Provides patient and/or family with all available linkage
programs for financial assistance. Displays knowledge of and adheres to Admitting department Policy
and Procedures. Attends and participates in all staff meetings. All other duties, as assigned. Successfully completes Admitting training orientation
program(s). Maintains registration error accuracy rate of 95% or higher.
Demonstrates and maintain all other departmental accuracy and
productivity standards. Successfully completes all required training courses. Demonstrates an advanced knowledge of insurances, including
eligibility, benefit coverage, authorization/pre-certification, and
other relevant information.
Keywords: Eisenhower Medical Center, Palm Springs , Patient Intake Specialist - Pre-Reg/Scheduling, Other , Rancho Mirage, California
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