Patient Intake Specialist - Pre-Reg/Scheduling
Company: Eisenhower Medical Center
Location: Rancho Mirage
Posted on: June 6, 2021
- Job Objective: A brief overview of the position.
The position is responsible for patient scheduling, accurate
registrations, insurance verification,
authorization/pre-certification, financial responsibility,
financial aid, point of service collections, cash pay quotes and
- Reports to
Supervisor, Manager, Director
- Ages of Patients
- Blood Borne Pathogens
Minimal/ No Potential
Preferred: Some college hours
Required: 1-2 years of hospital/physician scheduling, admitting,
registration or billing
Preferred: Previous experience in Healthcare setting and prior
Customer Service Experience
- Essential Responsibilities
Schedules patients with accurate information , including
appropriate follow-up on call-backs, faxed orders, orders submitted
through order facilitator, etc..
Demonstrates compliance with Code of Conduct and compliance
policies, and takes action to resolve compliance questions or
concerns and report suspected violations.
Properly identifies patients by using proper method of
retrieving patient history/information, avoiding creation of
duplicate Medical Records for additional patient visits.
Registers patients and maintains compliance according to
departmental benchmark guidelines. Verifies and accurately enters
and updates patient information while registering as per
Reviews insurance eligibility, updates account with accurate
information obtained from the health plan and releases the
insurance based upon verification process.
Identifies and collects co-pays/deductibles based on insurance
eligibility information and/or EMC uninsured Cash Discount quotes
for, outpatient services, and inpatient admissions.
Ensure that all HIPAA regulation information is completed
Prepares all appropriate Medicare Advanced Beneficiary Notice
(ABN) and (LMRP) program requirements, including patient
notification and signature requirements at time of service.
Completes the Medicare Screening Form for all Medicare patients
and adheres to completion per Medicare requirements.
Ensures that all required insurance
authorization/pre-certification has been attained to ensure correct
payment from the health plan.
Ensures that patients are aware of the insurance benefit
coverage and their financial responsibility.
Provides patients who qualify for uninsured discount with a cash
Provides patient and/or family with all available linkage
programs for financial assistance.
Displays knowledge of and adheres to Admitting department Policy
Attends and participates in all staff meetings.
All other duties, as assigned.
Successfully completes Admitting training orientation
Maintains registration error accuracy rate of 95% or higher.
Demonstrates and maintain all other departmental accuracy and
Successfully completes all required training courses.
Demonstrates an advanced knowledge of insurances, including
eligibility, benefit coverage, authorization/pre-certification, and
other relevant information.
- Demonstrates proficiency and expertise with various uninsured
patient linkage programs.
Keywords: Eisenhower Medical Center, Palm Springs , Patient Intake Specialist - Pre-Reg/Scheduling, Other , Rancho Mirage, California
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