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Bell Staff Attendant (7750)

Company: Agua Caliente Spa Resort & Casino
Location: Rancho Mirage
Posted on: June 6, 2021

Job Description:

Job Description Summary

Accommodates guest of the Agua Caliente Resort Casino Spa Rancho Mirage by performing the following duties.

Required Education and/or Experience

High School Diploma, GED, or equivalent combination of education and experience

Essential Duties and Responsibilities (other duties may be assigned)

  • Greet customers immediately with a friendly and sincere welcome using a positive and clear speaking voice, Use positive body language.
  • Answer the telephones using appropriate greeting.
  • Process guest telephone request in a timely manner, if busy ask permission to place caller on hold. Guest must be addressed by their last name through out the reservation call.
  • Understand and implementing new and existing front office procedures.
  • Help train new and existing employees for the efficient operation of the department.
  • Assists the Valet attendants with welcoming and greeting guests
  • Provides escorts to guest rooms.
  • Provide excellent guest service to both guest and internal guests.
  • Must adhere to all Tribal Ordinance, Regulations, and the ACRM System of Internal Controls, and Standard Operating Procedures.

Qualifications

Supervisory Responsibilities

None

Access to Sensitive Areas and Information (ACRM

As per the ACGC Access Matrix

Signatory Ability

None

Working Conditions/Physical Demands

To perform this job successfully, the individual must me able to stand, move and work throughout the office area and properties, including walking up to 1 mile, climbing stairs and sitting at a desk/work station for the duration of the shift. Also may be subjected to a smoke filled environment.

Typically the individual will be housed in an office environment. The noise level in the work environment is usually moderate, but will escalate when located in the casino environment. Must be able to grasp, bend, lift and/or carry or otherwise move goods weighing a minimum of 25 lbs. on an intermittent basis, and sufficient dexterity of hand in order to use office equipment including, but not limited to: a computer keyboard, calculator, general office equipment and multi-line telephone.

Keywords: Agua Caliente Spa Resort & Casino, Palm Springs , Bell Staff Attendant (7750), Other , Rancho Mirage, California

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