Call Center Representative - EDOC Clinic (Rancho Mirage)

Company: Eisenhower Medical Center
Location: Rancho Mirage
Posted on: June 6, 2021

Job Description:

* Job Objective: A brief overview of the position. * This position is responsible to determine the caller's needs and fulfills those needs through program registration and/or physician referral, and through interactions with other departments. Schedules all clinic appointments except HMO and workers comp patients.

* Reports to * Chief Administrative Officer

* Supervises * N/A

* Ages of Patients * N/A

* Blood Borne Pathogens * Minimal/ No Potential

* Qualifications * Education * Preferred: Medical Career Courses.

* Licensure/Certification * N/A

* Experience * Preferred: Medical Office or Surgery Scheduling Experience, Good EMR experience.

* Essential Responsibilities * Demonstrates compliance with Code of Conduct and compliance policies, and takes action to resolve compliance questions or concerns and reports suspected violations.

* Answers incoming calls and establishes a positive first impression with patients and physicians, in accordance with system telephone standards.

* Determines where call needs to be forwarded and makes disposition of all calls that arrive at the practice.

* Communicates with clinical staff for direction of calls with concerns or questions.

* Completes outbound calls to determine actions to be taken, evaluates and recommends additional referrals or actions, and assesses level of satisfaction.

* Acts as resource for information and guidance regarding services to patients and families as needed.

* Maintains and updates patient demographic information accurately to computer database, utilizing call center database.

* Schedules appointments for new and return patients for all assigned providers.

* Reschedules appointments as needed/requested.

* Takes messages from physician line and returns calls or redirects as needed.

* Performs other duties as assigned.

Keywords: Eisenhower Medical Center, Palm Springs , Call Center Representative - EDOC Clinic (Rancho Mirage), Other , Rancho Mirage, California