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Front Desk Agent

Company: The Saguaro
Location: Palm Springs
Posted on: June 6, 2021

Job Description:

About our Company

We Make Hotels. Sydell Group builds and operates unique properties that are a reflection oftheir neighborhoods, a celebration of architecture and design, and a gathering place for visitorsfrom near and far. Our hotels are collaborations among exceptional talent from the creative,culinary, and retail worlds, and our goal is to create travel experiences that offer inspiration anda sense of connection to our respective cities. Sydell Group's diverse portfolio of award-winninghotels include NoMad New York, Los Angeles and Las Vegas; The LINE LA, DC and Austin; The Ned, London and Park MGM, Las Vegas; as well as theforthcoming NoMad London and LINE San Francisco.

We are seeking a dynamic Front Desk Agent to join our team. A successful candidate will have a genuine passion for the hospitality industry and an entrepreneurial spirit.


  1. Greet every guest promptly with a smile and maintain eye contact
  2. Establish and maintain good communications and team work with fellow colleagues and other departments within the hotel
  3. Handle all guest interactions, in person and over the phone, with the highest level of hospitality and professionalism, accommodating special requests whenever possible, resolve customer complaints, assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
  4. Check in guests, assure that guest is assigned type of room requested and the correct rate is charged.
  5. Arrange for luggage to be delivered to guest rooms as needed
  6. Issue correct keys to the guest
  7. Check out guest at end of stay, ascertain guest satisfaction, collect keys, post late charges and present bill to guest
  8. Settle guest bills accurately
  9. Maintain a balanced bank assigned by the hotel and make change, cash checks, exchange foreign currency as needed
  10. Reconcile all transactions at the close of each shift
  11. Create a friendly, comfortable and helpful atmosphere for guests that demonstrate the highest standards for gracious hospitality
  12. Accept reservations, changes and cancellations in the absence of Reservations Department Staff
  13. Handle guest inquiries in a prompt and courteous manner, whether personally or by introducing the guest to the appropriate department
  14. Understand all aspects of the Front Office in the hotels Property Management System
  15. Possess knowledge of all hotel services, facilities, outlet operating hours and amenities
  16. Understand all fire/safety procedures and provide necessary assistance to guests and employees in the event of an emergency
  17. Participate in scheduled departmental meetings and all other relevant meetings as requested

Core Competencies

  1. High School diploma or general education degree (GED)
  2. Three (3) years related experience in hospitality or service industry preferred
  3. Strong communication skills
  4. Collaborative spirit
  5. Ethical Conduct
  6. Computer Proficiency: Microsoft Office, Opera PMS
  7. Positive Attitude
  8. Eye for Detail
  9. Problem solving abilities

Compensation & Benefits

We offer competitive wages and benefits while fostering a diverse and inclusive work experience.

We thrive in being a diverse work environment. Consideration for employment will be based upon personal capabilities and qualifications without discrimination based on race, color, religion, sex, gender identity, age, national origin, disability, sexual orientation, or any other protected characteristic as established by law.

About our Brand

That colorful hotel in the desert, The Saguaro is a good time. Its not that complicated. Theres plenty of sunshine, a buzzing pool scene and lots of local flavor.

Keywords: The Saguaro, Palm Springs , Front Desk Agent, Other , Palm Springs, California

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