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PBX Operator Full Time Rotate 8hrs Communications

Company: TENET
Location: Palm Springs
Posted on: June 6, 2021

Job Description:

GENERAL DUTIES:

The Telecommunications Operator acts as a customer advocate between Desert Regional Medical Center and all hospital customers. The Telecommunications Operator provides assistance to callers by answering and routing calls; overhead paging and beeping of physicians and hospital personnel. This includes ensuring customer satisfaction while providing clear and precise telephone support to all customer requests.

DEPARTMENT SPECIFIC DUTIES:

  • The Telecommunications Operator generates the daily hospital census posting.
  • The Telecommunications Operator is responsible for the announcement of all emergent codes.
  • Answer and direct calls in a prompt and courteous manner to ensure good customer relations.
  • Is responsive to concerns or requests of patients or others (doctors, employees, public).
  • Communicates information clearly and accurately in a courteous manner tone
  • Answers, places and transfers telephone calls in a courteous manner per policy
  • Develop positive working relationships with co-workers, patients, visitors and hospital staff.
  • Perform tasks in accordance with hospital procedures to protect the health and welfare of patients and visitors.
  • Displays knowledge of hospitals emergent codes.
  • Pages emergencies (codes blue, red) according to procedure and in calm, clear, concise and professional manner.
  • Dispatches security guards in emergencies per policy, remaining calm and professional. Adhering to hospital radio codes and conduct.
  • Monitors emergency alarms and video monitors and responds accordingly.
  • Maintain and update directory information system and patient locations to assure proper connection. Performs other clerical duties as assigned.
  • Prepares and verifies daily census and maintains current patient admin/discharge listings.
  • Maintain listing for on-call personnel and physicians per established policy and procedure.
  • Maintains working knowledge of computer systems.


Qualifications:

POSITION QUALIFICATIONS:

Required:

  • High School Diploma or GED
  • One to two years previous switchboard experience.
  • Customer Service/Support experience.
  • Good communication skills.
  • Working knowledge of PC's and PC software.
  • Must be able to communicate effectively in English, both in writing and verbally.
  • Desire to learn and progress.
  • Professional appearance acceptable to the department is required.
  • The ability to be flexible with the working hours; Operator may be asked to cover alternate shifts on an as needed basis.

Preferred:

  • Experience in a hospital environment.
Job: Admitting/Registration
Primary Location: Palm Springs, California
Facility: Desert Regional Medical Center
Job Type: Full-time
Shift Type: Rotate
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Keywords: TENET, Palm Springs , PBX Operator Full Time Rotate 8hrs Communications, Other , Palm Springs, California

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