Company: Agua Caliente Spa Resort & Casino
Location: Rancho Mirage
Posted on: June 6, 2021
Job Description Summary
Takes reservations for the hotel. Helps implement room
inventory, room blocks, and direct bill accounts for all forms of
Essential Duties and Responsibilities (other duties may be
- Maximizes office productivity through proficient use of
appropriate software application(s).
- Greet customers immediately with a friendly and sincere welcome
using a positive and clear speaking voice, Use positive body
- Actively listen to the callers request and preferences and do
your best to accommodate within the established guidelines.
- Cross sell the caller to alternative dates to maximize hotel
- Make hotel and dining reservations efficiently and accurately
while providing excellent guest service.
- Help train new and existing employees for the efficient
operation of the department.
Must adhere to all Tribal Ordinance, Regulations, and the ACCRS
and SRC System of Internal Controls, and Standard Operating
Access to Sensitive Areas and Information
As per the ACGC Access Matrix
Required Education and/or Experience
- High School Diploma, GED, or equivalent combination of
education and experience.
Working Conditions/Physical Demands
To perform this job successfully, the individual must me able to
stand, move and work throughout the office area and properties,
sitting at a desk/work station for the duration of the shift.
Typically the individual will be housed in an office
environment. The noise level in the work environment is usually
moderate, but will escalate when located in the casino environment.
Must be able to grasp, bend, lift and/or carry or otherwise move
goods weighing a minimum of 25 lbs. on an intermittent basis, and
sufficient dexterity of hand in order to use office equipment
including, but not limited to: a computer keyboard, calculator,
general office equipment and multi-line telephone.
Keywords: Agua Caliente Spa Resort & Casino, Palm Springs , Reservationist (7917), Other , Rancho Mirage, California
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