Company: Marriott Vacations Worldwide
Location: Palm Springs
Posted on: June 6, 2021
Are you ready to grow your dream career while making others'
vacation dreams come true? Marriott Vacations Worldwide is a world
premier organization for Vacation Ownership with resorts at
destinations around the globe. Join our team and help deliver
unforgettable experiences that make vacation dreams come true.
Ensuring guest satisfaction from the moment a guest arrives at
the resort until they check-out. Provide directions to guest to
local destinations. Maintain supplies for front desk area. Answer
general interest calls to the area. Responsible for all Front Desk
duties such as (but not limited to) check-in, check-out, PBX
Operation, reservations, assist with concierge duties, proper cash
handling and any and all reporting required as per shift checklist.
The Resort prides itself in the level of personalized service we
provide. Therefore, we expect our Front Desk Staff to maintain a
high level of integrity and service and to always attend to our
guests' needs in a professional manner.
Display a pleasant, professional and guest oriented attitude at
Have an understanding of what is expected of your resort and you
as its representative.
Arrive to your workplace in a timely manner. Must be in uniform
or professional dress.
Comply with resort and department codes, policies, procedures
Consider and understand guests/guestrooms security, privacy &
Be willing to participate in team efforts and communicate with
Know and be able to complete job specific duties for the shift
you are working.
Communicate any uncompleted issues to the next shift departments
- Participate in all required health and safety
Register check-in guests, check-out guest, confirm pending
reservations, answer and direct phone calls, PBX Operations, take
messages and communicate with additional front desk clerks as
needed. Use computer to input information regarding in house
guests. Handle credit cards and money. Assist guest with any
questions, problems or concerns and be able to communicate any
unknown situations to the proper department or person. Know local
points of interest and be able to give directions. Maintain a tidy
and operational work space and area. Learn and be able to do any
front desk clerk position as set forth in procedures manual. Night
audit Effectively deal with guest problems in the absence of
supervisory staff members, and to resolve unusual or difficult
situations to the guests' satisfaction. Assist with any special
projects as assigned by Supervisor.
Knowledge, Skill and Experience:
Minimum Education (or substitute experience) required:
- High school diploma or equivalent
Minimum Experience required:
- 1+ year in a related field
- Skills Required:
- Must have good oral and written communications skills
- Excellent interpersonal skills
- Ability to multi-task
Marriott Vacations Worldwide is an equal opportunity employer
committed to hiring a diverse workforce and sustaining an inclusive
Keywords: Marriott Vacations Worldwide, Palm Springs , Night Auditor, Other , Palm Springs, California
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