- Job Objective: A brief overview of the position.
The position is responsible for ensuring that all patients have
an accurate and comprehensive scheduling, and registration
experience in the office.
Customer Service - Ensures that all patients have a satisfying
registration experience and are provided with choices, option and
counseling to assist them in making their healthcare decisions.
Accurate Registrations - Ensures accurate, comprehensive
registrations of patients.
Accurate Insurance - Ensures accurate patient insurance
information is recorded including verification of eligibility and
Point of Service Collections - Ensures that patient financial
responsibility (co-pays, deductibles) is collected at or before the
time of service.
- Reports to
Supervisor, Manager, Director, CAO
- Ages of Patients
Neonate/ Infant (as appropriate for department)
Pediatric (as appropriate for department)
Adolescent (as appropriate for department)
- Blood Borne Pathogens
Preferred: High School Diploma/GED or equivalent work
Preferred: Previous experience in Healthcare setting and/or
Customer Service Experience
Preferred: Medical terminology, payment processing, Hospital
based Federal Rules, Regulations and procedures, safety
- Essential Responsibilities
Demonstrates compliance with Code of Conduct and compliance
policies, and takes action to resolve compliance questions or
concerns and report suspected violations.
Properly greets patients.
Properly identifies patients by using two patient identifiers
and proper method of retrieving patient history/information,
avoiding creation of duplicate Medical Records for additional
Registers patients following standard work and maintains
compliance according to departmental benchmark guidelines. Verifies
and accurately enters and updates patient information while
registering as per departmental guidelines.
Coordinates and assists other staff in ensuring that all
patients are registered in a timely manner.
Properly completes check in process and/or verifies e-Check in
Confirm all insurance information is accurate and up to date
Scan photo ID and insurance card
Prepares all appropriate Medicare Advanced Beneficiary Notice
(ABN) and (LMRP) program requirements and completion, including
patient notification and signature requirements at time of
Completes the Medicare Screening Form for all Medicare patients
and adheres to completion per Medicare requirements.
Ensures all patient access paperwork per policy, including
regulatory forms, insurance verifications and signatures required
to perform service are collected and complete.
Collects co-pay/deductible/form fees or any appropriate
estimates and provide patient with receipt of payment.
Answers and properly routes all incoming calls in an appropriate
and timely manner, ensuring a high level of customer service is
provided at all times.
Responsible for collecting and routing incoming faxes and
messages, per specific clinic guidelines.
Performs daily cash balancing per department guidelines
Maintains registration error accuracy rate of 97% or higher,
signaling a proper and complete registration. Demonstrates and
maintain all other departmental accuracy and productivity
Ensures that all patient complaints or concerns are handled
using the appropriate chain of command.
Ensures compliance with department specific guidelines and
Successfully completes all required training, orientation, and
competency courses on timely basis.
Demonstrates a basic knowledge of insurances, including
eligibility and benefit coverage, and other relevant
Provides accurate cash price/quote to self-pay patients.
Follows the identified dress code and safety protocols to ensure
patient and employee safety.
Maintains and practices professional boundaries with all patient
- Performs other duties as assigned.