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Patient Admitting Specialist - E365 Family Medicine (RMMC)

Company: Eisenhower Medical Center
Location: Rancho Mirage
Posted on: June 6, 2021

Job Description:

  • Job Objective: A brief overview of the position.
  • The position is responsible for ensuring that all patients have an accurate and comprehensive scheduling, and registration experience in the office.

  • Customer Service - Ensures that all patients have a satisfying registration experience and are provided with choices, option and counseling to assist them in making their healthcare decisions.

  • Accurate Registrations - Ensures accurate, comprehensive registrations of patients.

  • Accurate Insurance - Ensures accurate patient insurance information is recorded including verification of eligibility and benefits.

  • Point of Service Collections - Ensures that patient financial responsibility (co-pays, deductibles) is collected at or before the time of service.

  • Reports to
  • Supervisor, Manager, Director, CAO

  • Supervises
  • Not Applicable

  • Ages of Patients
  • Neonate/ Infant (as appropriate for department)

  • Pediatric (as appropriate for department)

  • Adolescent (as appropriate for department)

  • Adult

  • Geriatric

  • Blood Borne Pathogens
  • Minimal/Moderate Potential

  • Qualifications
  • Education
  • Preferred: High School Diploma/GED or equivalent work experience

  • Licensure/Certification
  • N/A

  • Experience
  • Preferred: Previous experience in Healthcare setting and/or Customer Service Experience

  • Preferred: Medical terminology, payment processing, Hospital based Federal Rules, Regulations and procedures, safety practices

  • Essential Responsibilities
  • Demonstrates compliance with Code of Conduct and compliance policies, and takes action to resolve compliance questions or concerns and report suspected violations.

  • Properly greets patients.

  • Properly identifies patients by using two patient identifiers and proper method of retrieving patient history/information, avoiding creation of duplicate Medical Records for additional patient visits.

  • Registers patients following standard work and maintains compliance according to departmental benchmark guidelines. Verifies and accurately enters and updates patient information while registering as per departmental guidelines.

  • Coordinates and assists other staff in ensuring that all patients are registered in a timely manner.

  • Properly completes check in process and/or verifies e-Check in is complete

  • Confirm all insurance information is accurate and up to date

  • Scan photo ID and insurance card

  • Prepares all appropriate Medicare Advanced Beneficiary Notice (ABN) and (LMRP) program requirements and completion, including patient notification and signature requirements at time of service

  • Completes the Medicare Screening Form for all Medicare patients and adheres to completion per Medicare requirements.

  • Ensures all patient access paperwork per policy, including regulatory forms, insurance verifications and signatures required to perform service are collected and complete.

  • Collects co-pay/deductible/form fees or any appropriate estimates and provide patient with receipt of payment.

  • Answers and properly routes all incoming calls in an appropriate and timely manner, ensuring a high level of customer service is provided at all times.

  • Responsible for collecting and routing incoming faxes and messages, per specific clinic guidelines.

  • Performs daily cash balancing per department guidelines

  • Maintains registration error accuracy rate of 97% or higher, signaling a proper and complete registration. Demonstrates and maintain all other departmental accuracy and productivity standards.

  • Ensures that all patient complaints or concerns are handled using the appropriate chain of command.

  • Ensures compliance with department specific guidelines and competencies.

  • Successfully completes all required training, orientation, and competency courses on timely basis.

  • Demonstrates a basic knowledge of insurances, including eligibility and benefit coverage, and other relevant information.

  • Provides accurate cash price/quote to self-pay patients.

  • Follows the identified dress code and safety protocols to ensure patient and employee safety.

  • Maintains and practices professional boundaries with all patient interactions.

  • Performs other duties as assigned.

Keywords: Eisenhower Medical Center, Palm Springs , Patient Admitting Specialist - E365 Family Medicine (RMMC), Other , Rancho Mirage, California

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