Patient Admitting Specialist - E365 Family Medicine (RMMC)

Company: Eisenhower Medical Center
Location: Rancho Mirage
Posted on: June 6, 2021

Job Description:

• Job Objective: A brief overview of the position.

• The position is responsible for ensuring that all patients have an accurate and comprehensive scheduling, and registration experience in the office.

• Customer Service - Ensures that all patients have a satisfying registration experience and are provided with choices, option and counseling to assist them in making their healthcare decisions.

• Accurate Registrations - Ensures accurate, comprehensive registrations of patients.

• Accurate Insurance - Ensures accurate patient insurance information is recorded including verification of eligibility and benefits.

• Point of Service Collections - Ensures that patient financial responsibility (co-pays, deductibles) is collected at or before the time of service.

• Reports to

• Supervisor, Manager, Director, CAO

• Supervises

• Not Applicable

• Ages of Patients

• Neonate/ Infant (as appropriate for department)

• Pediatric (as appropriate for department)

• Adolescent (as appropriate for department)

• Adult

• Geriatric

• Blood Borne Pathogens

• Minimal/Moderate Potential

• Qualifications
• Education

• Preferred: High School Diploma/GED or equivalent work experience

• Licensure/Certification

• N/A

• Experience

• Preferred: Previous experience in Healthcare setting and/or Customer Service Experience

• Preferred: Medical terminology, payment processing, Hospital based Federal Rules, Regulations and procedures, safety practices

• Essential Responsibilities

• Demonstrates compliance with Code of Conduct and compliance policies, and takes action to resolve compliance questions or concerns and report suspected violations.

• Properly greets patients.

• Properly identifies patients by using two patient identifiers and proper method of retrieving patient history/information, avoiding creation of duplicate Medical Records for additional patient visits.

• Registers patients following standard work and maintains compliance according to departmental benchmark guidelines. Verifies and accurately enters and updates patient information while registering as per departmental guidelines.

• Coordinates and assists other staff in ensuring that all patients are registered in a timely manner.

• Properly completes check in process and/or verifies e-Check in is complete

• Confirm all insurance information is accurate and up to date

• Scan photo ID and insurance card

• Prepares all appropriate Medicare Advanced Beneficiary Notice (ABN) and (LMRP) program requirements and completion, including patient notification and signature requirements at time of service

• Completes the Medicare Screening Form for all Medicare patients and adheres to completion per Medicare requirements.

• Ensures all patient access paperwork per policy, including regulatory forms, insurance verifications and signatures required to perform service are collected and complete.

• Collects co-pay/deductible/form fees or any appropriate estimates and provide patient with receipt of payment.

• Answers and properly routes all incoming calls in an appropriate and timely manner, ensuring a high level of customer service is provided at all times.

• Responsible for collecting and routing incoming faxes and messages, per specific clinic guidelines.

• Performs daily cash balancing per department guidelines

• Maintains registration error accuracy rate of 97% or higher, signaling a proper and complete registration. Demonstrates and maintain all other departmental accuracy and productivity standards.

• Ensures that all patient complaints or concerns are handled using the appropriate chain of command.

• Ensures compliance with department specific guidelines and competencies.

• Successfully completes all required training, orientation, and competency courses on timely basis.

• Demonstrates a basic knowledge of insurances, including eligibility and benefit coverage, and other relevant information.

• Provides accurate cash price/quote to self-pay patients.

• Follows the identified dress code and safety protocols to ensure patient and employee safety.

• Maintains and practices professional boundaries with all patient interactions.

• Performs other duties as assigned.

Keywords: Eisenhower Medical Center, Palm Springs , Patient Admitting Specialist - E365 Family Medicine (RMMC), Other , Rancho Mirage, California