The Key Holder's responsibility first and foremost is to deliver
a premium customer experience by inspiring creativity within our
customers and making JOANN their happy place! All Team Members
drive sales through advanced product knowledge, innovative
merchandising, and cutting counter accuracy. The Key Holder will
also assist the Store Management team with leading the store team
members by observing/coaching individuals as well as performing
operational duties that include but are not limited to
opening/closing, ensuring store compliance, and finding creative
ways to drive the business. The Key Holder will also embody
characteristics and perform the duties of Hearts, Hands, Minds, and
Greets every JOANN customer and uses the F.A.S.T. service model
to meet the customer's needs. Asks open-ended questions to learn
about customers' project needs and escorts them to the desired
product's location. Engages in friendly conversation with customers
about their projects while serving them at the cutting counter,
cash register, and sales floor
Processes customer transactions at the cutting counter and cash
register in an efficient and friendly manner with professionalism
and precision. Lift boxes from the truck and receiving area, place
and arrange items on shelves and racks. Required to enter and exit
truck beds to remove freight. Unloads freight from the truck and
sorts it according to company procedures. Move product from truck
to sales floor as needed. Stocks shelves accurately according to
planogram while maintaining a high level of productivity and close
attention to detail. Maintains high standards throughout the sales
floor by cleaning and recovering shelves, putting away returns, and
cleaning up any spills/messes with a sense of urgency
Invites customers to participate in store activities such as
Education Classes, Custom Framing, and any other events.
Proactively drives sales through product knowledge, active selling
techniques, suggesting services, and building strong customer
relationships to the JOANN brand. Assists leadership in minimizing
shrink in the store by ensuring policy and procedure compliance
including, but not limited to, cutting counter accuracy, remnants,
damages, and inventory management. Works with store management to
identify opportunities to drive the business and increase
Works closely with Store Management to identify key tasks and
assists in delegating them to Team Members. Follows up to ensure
tasks are completed well and in a timely manner. May act as MOD to
open/close store when no member of store management is present.
Collaborates with other Team Members or store management on
projects in a professional manner
- Stand during an entire shift (other than normal break
- Continuously walk around all areas of the store throughout
- Read written instructions, reports, and other information on
paper and computer screens.
- Orally communicate with customers and other team members on
consistent basis throughout their shift.
- Input data on computer keyboard and handheld units.
- Use 2-way radios (hear incoming messages and provide verbal
- Push/pull merchandise with appropriate equipment (carts, bins,
etc.) to and from backroom and sales floor.
- Lift, place, and arrange items on shelves and racks.
- Bend down and reach above head.
- Climb and descend ladder.
- Individually lift up to 49 pounds, and group lift up to 97
pounds (under 2 lbs on a constant basis, 10 lbs on a frequent
basis, 10-49 lbs on an occasional basis, and 50-97 lbs group lifts
on an infrequent basis).
Must be 18 years or older
Part-time status requires availability that meets the needs of
the store. Part-time Team Members are generally scheduled to work
less than an average of 28 hours per week in a measurement period,
as defined by JOANN and are not guaranteed any particular number of
hours per week. Open availability is defined as the ability to work
any and all hours required without restrictions as to the time of
day or day of week, including, but not limited to, days, evenings,
weekends, overnight shifts, and holidays. Hours are scheduled
according to needs of the store and the team member's availability.
Relocation may be required for career progression.
Full-time status requires open availability and ability to work
at least an average of 36 hours per week over the course of a year.
Open availability is defined as the ability to work any and all
hours required without restrictions as to the time of day or day of
week, including, but not limited to, days, evenings, weekends,
overnight shifts, and holidays. Team Members meeting these
requirements are eligible for benefits within the Company's
full-time benefits program. Hours are scheduled according to needs
of the store and the team member's availability. Relocation may be
required for career progression
EDUCATION / EXPERIENCE
Education Minimum: High School Diploma, GED, or equivalent
Experience Minimum: 1+ years of supervisory experience in a
customer centric environment
This position will be located at:
72765 Dinah Shore Drive Rancho Mirage, CA 92270
JOANN is an Equal Employment Opportunity Employer. This job
summary is intended to be brief and does not list all duties for
this position. Nothing in this job description should be construed
as an express or implied contract of employment. JOANN is an
at-will employer, which means that your employment may be
terminated by JOANN or yourself with or without notice or cause
unless the at-will arrangement is modified by a written agreement
signed by both you and and authorized representative of JOANN.