Greet all guests upon their arrival at the Hotel Front Desk,
efficiently check them in to the hotel and offer any assistance
Essential Duties And Responsibilities
- Warmly greet guests upon their arrival.
- Acknowledge guest by name.
- Efficiently check guest into and out of hotel.
- When checking in, issue room key & escort instructions to Bell
- Provide 4- Star/4-Diamond guest service to all that you come in
- Answer all telephone calls within 3 rings and cordially handle
the callers' needs.
- Compute bill, collects payment & makes necessary changes for
- Answer inquiries pertaining to hotel services, shopping,
dining, entertainment & travel.
- Performs other job related duties as assigned.
Excellent communication skills both in person as well as on the
telephone. Computer skills, excellent verbal and written skills.
Required to act as a sales representative. Need to have worked in
California, in Hotel Room Sales.
Skilled in LMS preferred, but not required. Computer savvy,
ability to operate 10-key adding machine. Ability to maintain
strict confidentiality of classified information. Ability to
tactfully and diplomatically deal with the public and staff. Must
possess excellent business sense and high professional ethics. Must
possess a high regard for guest service and team member
EDUCATION and/or EXPERIENCE:
High School Diploma or GED required. Minimum 1 - 2 years
hotel/resort experience preferred.
LICENSES, CERTIFICATES, REGISTRATIONS:
Must undergo and successfully pass a background investigation to
obtain and maintain a gaming license issued by the Morongo Gaming
Must be able to read, write & speak English. Ability to read and
interpret documents such as safety rules, operating and maintenance
instructions and procedure manuals. Must have the ability to write
routine reports and correspondence and to speak effectively with
guests or team members of organization.
Ability to add, subtract, multiply and divide in all units of
measure, using whole numbers, common fractions and decimals.
Must have the ability to independently problem-solve challenging
situations. Must have the ability to carry out instructions
furnished in written, oral or diagram form and have the judgment to
decide which procedures apply to a variety of situations. Must
reason with people effectively yet cordially.
While performing the duties of this job, the team member is
regularly required to sit and often will stand or walk. The team
member frequently is required to reach with arms and use hands to
manipulate or feel. The team member might occasionally lift and/or
move up to 35 pounds. This position requires the ability to hear
and speak on the telephone and vision abilities required by this
job include close vision, color vision, depth perception, and
ability to adjust focus.
This is a fast paced work environment and the position requires
the ability to cope with it. The casino has moderate to loud noise
levels and is a smoking environment.
Because we are open 24 hours a day, 365 days a year, most
positions require flexibility in scheduling and may require team
members be available for evenings, weekends, holidays and special
events. A typical workweek and normal work schedules may vary based
on business needs and may include scheduled shifts Monday through
Sunday. Position may require overtime.
We are an Equal Opportunity Employer while practicing Native
American preference according to law.