support of special events and promotions for the Marketing
Assists in the implementation of Winners Club players.
relationships with known players and develop relationships with
- Assists with
the arrival and departure of bus groups.
greets and converses with guests on the casino floor.
- Assists guests
both over the phone and in person.
- Issues player
cards and reprints.
communicates all marketing activities and promotions, and amenities
available to guests.
- Assists with
the resolution of guest issues.
- Assists with
collateral placement, implementation of promotions and special
events, prize inventory, fulfillment, and administrative support
for the Promotions Department.
- Performs other
job related duties as assigned.
have excellent guest service skills. Ability to maintain strict
confidentiality of classified information. Must be competent with
various PC based software programs. Ability to tactfully and
diplomatically deal with the public and staff. Must possess
excellent business sense and professional ethics. Must possess a
high regard for guest service and team member
Diploma or GED required. One year
of guest relations experience preferred with the ability to handle
a high volume, fast-paced environment.
undergo and successfully pass a background investigation to obtain
and maintain a gaming license issued by the Morongo Gaming
effectively present information and respond to questions from the
general public. Ability to read and interpret documents such as
safety rules, operating and maintenance instructions, and procedure
manuals. Ability to write routine reports and
add, subtract, multiply, and divide in all units of measure, using
whole numbers, common fractions and decimals.
interpret a variety of instructions furnished in written and oral
form. Ability to develop and maintain harmonious working
relationships with staff and guests. Skill in operating standard
office equipment. Must reason with people effectively yet
cordially. Professional demeanor and optimism are essential.
Ability to deal with problems involving several concrete variables
in standardized situations.
performing the duties of this job, the team member is regularly
required to stand; use hands to finger, handle, or feel; talk or
hear; and taste or smell. The team member frequently is required to
walk and reach with hands and arms. The team member is occasionally
required to sit. The team member must frequently lift and/or move
up to 10 pounds and occasionally lift and/or move up to 50 pounds.
Specific vision abilities required by this job include close
vision, color vision, depth perception, and ability to adjust
This is a fast
paced work environment and the position requires the ability to
cope with it. The casino environment has moderate to loud noise
levels and is a smoking environment.
Because we are
open 24 hours a day, 365 days a year, most positions require
flexibility in scheduling and may require Team Members be available
for evenings, weekends, holidays and special events. A typical
workweek and normal work schedules may vary based on business needs
and may include scheduled shifts Monday through Sunday. Position
may require overtime.
We are an
Equal Opportunity Employer while practicing Native American
preference according to law.