Field Service Repair Technician - Palm Springs, CA ($2,500.00 Sign-on Bonus)
Location: Palm Springs
Posted on: May 3, 2021
Competitive hourly rates with
monthly/yearly bonus potential starting at $23.10/hr and OT
$2,500 Sign on Bonus after 90 Days of
Company Provided Van
Annual Company Bonus (Up to
Hours: Must be flexible to work anywhere between Monday
Friday 7:00 a.m. 6:00 p.m. (some overtime on weekends when
Forward Stocking Location:
This is the perfect role for any service repair
expert ready to grow their repair skills with provided training and
support! Our Field Service Technicians are the face of Asurion and
heroes to our customers with broken TVs and appliances! While we
love technology, we love people more! Field Service Repair
Technician makes consumer TV and appliance repair easy and
convenient for our customers. Our Field Service Repair Technicians
travel in a fully equipped Mobile Repair Unit (Van) and provide
on-site diagnosis and repair. Our Technicians upsell our customers on
additional Asurion products to allow our customers to stay
connected with our products and services. This is a full-time
position. Repair technicians must be flexible to work anywhere
between Monday Friday 7:00 a.m. 6:00 p.m. (some overtime on
weekends when applicable). Shifts will vary within that time. Over
time in some cases.
What You Will
- Travels to meet with customer in their homes or
places of business.
- Meet key performance
- Confer with customers to determine the nature of
problems or to explain repairs.
- Meet or exceed key performance indicator metrics
for performance and sales goals.
- Provide repair and replacement estimates to
- Masterfully repairs TVs and basic
- Disassemble equipment and repair defective
components using hand tools.
- Maintain truck stock inventory within the
prescribed company guidelines and
- Ensure that all repairs meet or exceed quality
- Complete all required technician training and
proactively seek to remain a knowledgeable expert in the repair
- Comfortable with
travel to and from the Stocking Location (up to 60 miles) and
several customers locations throughout a designated
- Drive company vehicle
safely and responsibly to and from customer locations in a variety
of situations including heavy traffic and inclement
- Sell product solutions
that meet customer needs
- Duties, responsibilities, and activities may
change at any time with or without
If youre a good
fit for the job, youll be able
- Willing to train and
receive proper certifications to effectively troubleshoot and
- Offer customers a
value-added experience with premier customer service through
relationship and rapport
- Quickly identify and
resolve technical issues.
- Demonstrate empathy
and assurance for the customer throughout the in-person
- Utilize tools and
resources to solve technical problems in a fast-paced
- Ability to proactively
adapt communication to the customers technical skill
years of experience in automotive, home or appliance
- High school diploma
- Must have a valid driver's license and
satisfactory driving record with at least 1 year of driving
- Able to drive your own vehicle to and from the
Forward Stocking Location up to 60 miles.
- Able to sit or stand for long periods of time
(up to 2 hours).
- Able to interact with a customers technology
throughout their home.
- Able to interact face-to-face with Customers in
their homes for extended periods of time.
- Able to lift a minimum of 30
- Comfortable with exposure to dogs, cats and
other pets that may be present in the customers
We Take Care of You
- Career Growth Formal training programs for those
looking to add to their industry knowledge (including getting EPA
- Competitive and incentive-based pay (Up to 5%
- Advanced training to grow your repair skills
specific to appliance repair.
- Benefits including health, dental, and
- Retirement Savings Plan (401k with employer
- Paid time off and paid
- Tuition reimbursement
- Techline support for advanced troubleshooting
Find out more about what its like to work
Keywords: Asurion, Palm Springs , Field Service Repair Technician - Palm Springs, CA ($2,500.00 Sign-on Bonus), Other , Palm Springs, California
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