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Field Service Repair Technician - Palm Springs, CA ($2,500.00 Sign-on Bonus)

Company: Asurion
Location: Palm Springs
Posted on: May 3, 2021

Job Description:

Competitive hourly rates with monthly/yearly bonus potential starting at $23.10/hr and OT opportunities available.

$2,500 Sign on Bonus after 90 Days of Employment

Company Provided Van

Annual Company Bonus (Up to 5%)

Hours: Must be flexible to work anywhere between Monday Friday 7:00 a.m. 6:00 p.m. (some overtime on weekends when applicable)

Forward Stocking Location: Palm Springs, CA

Overview

This is the perfect role for any service repair expert ready to grow their repair skills with provided training and support! Our Field Service Technicians are the face of Asurion and heroes to our customers with broken TVs and appliances! While we love technology, we love people more! Field Service Repair Technician makes consumer TV and appliance repair easy and convenient for our customers. Our Field Service Repair Technicians travel in a fully equipped Mobile Repair Unit (Van) and provide on-site diagnosis and repair. Our Technicians upsell our customers on additional Asurion products to allow our customers to stay connected with our products and services. This is a full-time position. Repair technicians must be flexible to work anywhere between Monday Friday 7:00 a.m. 6:00 p.m. (some overtime on weekends when applicable). Shifts will vary within that time. Over time in some cases.

What You Will Do

  • Travels to meet with customer in their homes or places of business.
  • Meet key performance metrics.
  • Confer with customers to determine the nature of problems or to explain repairs.
  • Meet or exceed key performance indicator metrics for performance and sales goals.
  • Provide repair and replacement estimates to customers.
  • Masterfully repairs TVs and basic appliances.
  • Disassemble equipment and repair defective components using hand tools.
  • Maintain truck stock inventory within the prescribed company guidelines and standards.
  • Ensure that all repairs meet or exceed quality standards.
  • Complete all required technician training and proactively seek to remain a knowledgeable expert in the repair industry.
  • Comfortable with travel to and from the Stocking Location (up to 60 miles) and several customers locations throughout a designated region.
  • Drive company vehicle safely and responsibly to and from customer locations in a variety of situations including heavy traffic and inclement weather.
  • Sell product solutions that meet customer needs
  • Duties, responsibilities, and activities may change at any time with or without notice.

If youre a good fit for the job, youll be able to:

  • Willing to train and receive proper certifications to effectively troubleshoot and repair technology.
  • Offer customers a value-added experience with premier customer service through relationship and rapport building.
  • Quickly identify and resolve technical issues.
  • Demonstrate empathy and assurance for the customer throughout the in-person session.
  • Utilize tools and resources to solve technical problems in a fast-paced environment.
  • Ability to proactively adapt communication to the customers technical skill level.

Qualifications

  • 1+ years of experience in automotive, home or appliance repair
  • High school diploma required.
  • Must have a valid driver's license and satisfactory driving record with at least 1 year of driving experience.
  • Able to drive your own vehicle to and from the Forward Stocking Location up to 60 miles.
  • Able to sit or stand for long periods of time (up to 2 hours).
  • Able to interact with a customers technology throughout their home.
  • Able to interact face-to-face with Customers in their homes for extended periods of time.
  • Able to lift a minimum of 30 pounds.
  • Comfortable with exposure to dogs, cats and other pets that may be present in the customers homes.

We Take Care of You

  • Career Growth Formal training programs for those looking to add to their industry knowledge (including getting EPA certification)
  • Competitive and incentive-based pay (Up to 5% Annual Bonus)
  • Advanced training to grow your repair skills specific to appliance repair.
  • Benefits including health, dental, and vision.
  • Retirement Savings Plan (401k with employer match)
  • Paid time off and paid holidays
  • Tuition reimbursement program
  • Techline support for advanced troubleshooting care

Find out more about what its like to work here:

Keywords: Asurion, Palm Springs , Field Service Repair Technician - Palm Springs, CA ($2,500.00 Sign-on Bonus), Other , Palm Springs, California

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