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Director of Rooms

Company: Proper Hospitality
Location: Palm Springs
Posted on: May 3, 2021

Job Description:

JOB SUMMARY

Responsible for all front office functions and staff. Areas of responsibility include Guest Services/Front Desk, Valet, Housekeeping, Spa and Engineering as applicable. As a department head, this role directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.

RESPONSIBILITIES

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Encourages and builds mutual trust, respect, and cooperation among team members.

Serves as a role model to demonstrate appropriate behaviors.

Establishes and maintains open, collaborative relationships with employees.

Communicates performance expectations in accordance with job descriptions for each position and monitors' progress.

Celebrates successes and publicly recognizes the contributions of colleagues.

Achieves and exceeds goals including performance goals, budget goals, team goals, etc.

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.

Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results.

Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.

Manages department controllable expenses to achieve or exceed budgeted goals.

Ensures compliance with all Front Office policies, standards and procedures.

Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard Operating Procedures.

Ensuring Exceptional Customer Service at all times.

Provides services that are above and beyond for customer satisfaction and retention.

Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

Supervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.

Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations.

Strives to improve service performance.

Empowers employees to provide excellent customer service.

Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.

Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Establishes challenging, realistic and obtainable goals to guide Room Operations and performance.

Solicits employee feedback, utilizes an open door policy, and reviews employee satisfaction results to identify and address employee problems or concerns.

Ensures employees are treated fairly and equitably.

Identifies and analyzes Rooms Operational challenges and facilitates the development of solutions to prevent reoccurrence.

Keywords: Proper Hospitality, Palm Springs , Director of Rooms, Other , Palm Springs, California

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