Job Description Summary
Responsible for the day to day operation of retail shop, as
assigned. Will carry out functions vital to smooth operation of
shop. Will work to develop guest loyalty, provide superb customer
service and respond to guest requirements.
applicants must be at least 21 years of age to be considered for
Essential Duties and Responsibilities (other duties may be
- Follows all standard operating procedures and cash handling
- Maintain inventory
- Maintain orderly and neat presentation of retail
- Perform duties related to stocking of inventory.
- Provide outstanding level of customer service.
- Maintain open line of communication with supervisor.
- Perform duties and follow all procedures related to the opening
and closing of the retail shop.
- Monitor and report any problems or issues with regard to the
operation of retail shop.
GAMING EXPERIENCE NOT REQUIRED
To perform this job successfully, an individual must be able to
perform each essential duty satisfactorily. The requirements listed
below are representative of the knowledge, skill and/or ability
required. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential
Education and/or Experience
High school diploma or GED. 1 year customer service experience
and/or training or equivalent combination of education and
experience. Ability to work with all departments and have excellent
customer service skills. Must be able to communicate in
Working Conditions/Physical Demands
To perform this job successfully, the individual must be able to
stand, move and work throughout the office area and properties,
including walking up to 1 mile, climbing stairs and sitting at a
desk/work station for the duration of the shift. Must be able to
work in a smoke filled environment.
Typically the individual will be housed in an office
environment. The noise level in the work environment is usually
moderate, but will escalate when located in the casino environment.
Must be able to grasp, bend, lift and/or carry or otherwise move
goods weighing a minimum of 25 lbs. on an intermittent basis, and
sufficient dexterity of hand in order to use office equipment
including, but not limited to: a computer keyboard, calculator,
general office equipment and multi-line telephone.