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Agent - Reservations

Company: Morongo Casino Resort and Spa
Location: Cabazon
Posted on: May 3, 2021

Job Description:

Responsible for supervision shift in the absence of the Reservations Supervisor, answering inbound phone calls from guests seeking hotel or group reservations, and assist in the resolution of guest disputes.Meet any special needs indicated by the guest(s). Audit and correct reservations when necessary.Handle multiple inbound phone calls from guests seeking hotel room or group reservations.Accurately input guest information into Resort computer system.Provide detailed property and/or community information to guests in polite, professional manner.Performs other job related duties as assigned.Must possess a pleasant phone voice and a cooperative and happy personality. This includes tactful treatment of irate persons. Ability to tactfully and diplomatically deal with the public and staff. Must possess a high regard for guest service and team member relations, with the ability to work in a fast paced and goal oriented environment. An individual must have the ability to maintain confidentiality of private/personal information. The team member must be competent with various PC based software programs and standard office equipment. EDUCATION and/or EXPERIENCE:High School Diploma or GED required. Minimum one (1) to (2) years experience in Call Center, PBX and/or Reservations environment. Previous casino/hotel resort experience preferred. Experience in LMS Reservations System preferred.LICENSES, CERTIFICATES, REGISTRATIONS:Must undergo and successfully pass a background investigation to obtain and maintain a gaming license issued by the Morongo Tribal Gaming Commission.LANGUAGE SKILLS:Exceptional speaking skills are important to the successful conduct of this position. Tact and diplomacy are essential in all cases. Must be able to read, write & speak English. Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Must have the ability to write routine correspondence.MATHEMATICAL SKILLS:Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. REASONING ABILITY:Must have the ability to independently problem-solve challenging situations. Must have the ability to carry out instructions furnished in written, oral or diagram form and have the judgment to decide which procedures apply to a variety of situations. Must reason with people effectively yet cordially.PHYSICAL DEMANDS:While performing the duties of this job, the team member is regularly required to sit and often will stand or walk. The team member frequently is required to reach with arms and use hands to manipulate or feel. The team member might occasionally lift and/or move up to 35 pounds. This position requires the ability to hear and speak on the telephone and vision abilities required by this job include close vision, color vision, depth perception, and ability to adjust focus.WORK ENVIRONMENT:This is a fast paced work environment and the position requires the ability to cope with it. The casino has moderate to loud noise levels and is a smoking environment. WORKING HOURS:Because we are open 24 hours a day, 365 days a year, most positions require flexibility in scheduling and may require team members be available for evenings, weekends, holidays and special events. A typical workweek and normal work schedules may vary based on business needs and may include scheduled shifts Monday through Sunday. Position may require overtime.INDIAN PREFERENCE:We are an Equal Opportunity Employer while practicing Native American preference according to law.Posting Job Title: Agent - Reservations Requisition ID: 2021-4636 Street: 49500 Seminole Drive

Keywords: Morongo Casino Resort and Spa, Palm Springs , Agent - Reservations, Other , Cabazon, California

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