Act as a liaison between VIP guests and resort to ensure the
delivery of the highest level of guest service to Morongo Casino,
Resort and Spa guests.
Essential Duties And Responsibilities
* Meet, greet and deliver exceptional service to VIP guests. *
Arrange hotel, limo, air travel, room amenities, golf and spa
reservations and other needs for the satisfaction of VIP guests. *
Provide hotel room check-in and reservations for meals, spa, golf,
or other activities for VIP guests. * Work with Casino Hosts,
Player Development Administration, Hotel and Food and Beverage
personnel to ensure room amenities are provided for the
satisfaction of hosted guests. * Maintain a clean and organized
work area. * Work special events servicing VIP guests. * Make
telemarketing calls to guests as directed and assigned through Host
Viz CRM * Must be able to complete the tasks assigned through the
Host Viz CRM system. * Assist host and Executive host with booking
rooms for their players. * Performs other job related duties as
Computer skills, excellent verbal and written skills. Required
to act as a sales representative. Ability to master the use of our
Host Viz CRM system and complete tasks as assigned in Host Viz.
In-depth knowledge of Player Development operations. Working
knowledge of ACSC & LMS. Ability to maintain strict confidentiality
of classified information. Ability to tactfully and diplomatically
deal with the guests, both internal and external. Ability to handle
high stress situations with composure. Ability to speak to large or
small groups. Must possess excellent business sense and high
professional ethics. Must possess a high regard for guest service
and team member relations. Must possess strong organizational
skills, be detailed oriented and have the ability to multi-task
while paying close attention to details.
EDUCATION and/or EXPERIENCE:
Casino and/or player development preferred, but not required.
High School diploma or GED required. Bachelor's degree in
marketing, business administration or related field preferred; or
equivalent work experience providing necessary background for the
LICENSES, CERTIFICATES, REGISTRATIONS:
Must undergo and successfully pass a background investigation to
obtain and maintain a gaming license issued by the Morongo Gaming
Must be able to read, write & speak English. Ability to read and
interpret documents such as safety rules, operating and maintenance
instructions and procedure manuals. Must have the ability to write
routine reports and correspondence and to speak effectively with
guests or team members of organization.
Ability to add, subtract, multiply and divide in all units of
measure, using whole numbers, common fractions and decimals.
Must have the ability to independently problem-solve challenging
situations. Must have the ability to carry out instructions
furnished in written, oral or diagram form and have the judgment to
decide which procedures apply to a variety of situations. Must
reason with people effectively yet cordially.
While performing the duties of this job, the team member is
regularly required to sit and often will stand or walk. The team
member frequently is required to reach with arms and use hands to
manipulate or feel. The team member might occasionally lift and/or
move up to 25 pounds. This position requires the ability to hear
and speak on the telephone and vision abilities required by this
job include close vision, color vision, depth perception, and
ability to adjust focus.
The duties of this position are typically performed either on
the casino floor or in an office environment. The casino
environment has moderate to loud noise levels and is a smoking
Because we are open 24 hours a day, 365 days a year, most
positions require flexibility in scheduling and may require team
members be available for evenings, weekends, holidays and special
events. A typical workweek and normal work schedules may vary based
on business needs and may include scheduled shifts Monday through
Sunday. Position may require overtime.
We are an Equal Opportunity Employer while practicing Native
American preference according to law.