Agent-At Your Service - Renaissance Indian Wells Resort & Spa (15000098)
Location: Indian Wells
Posted on: February 25, 2021
Share what inspires you, and help others discover the world as you
go. Explore, uncover, share, inspire. At Renaissance Hotels.
Renaissance Indian Wells Resort & Spa located at 44-400 Indian
Wells Lane, Indian Wells, CA, 92210 is currently hiring a Agent-At
Agent-At Your Service: Operate telephone switchboard station in
order to answer telephone calls. Process guest requests for wake up
calls, screening calls, and other requests related to placing or
receiving telephone calls. Advise guest of any messages (e.g.,
voicemail, mail, faxes) received for them, and send to room if
required. Answer, record, and process all guest calls, requests,
questions, or concerns. Receive, record, and relay messages
accurately, completely, and legibly. Log all guest requests or
issues into computer, contact appropriate individual or department
(e.g., Bellperson, Housekeeping), and follow up with guest to
ensure their request has been met to their satisfaction. Provide
information to guests about room features, property amenities, and
local areas of interest. Assist guests with accessing the internet.
Report accidents, injuries, and unsafe work conditions to manager.
Follow all company policies and procedures; ensure uniform and
personal appearance are clean and professional; maintain
confidentiality of proprietary information; and protect company
assets. Welcome and acknowledge all guests according to company
standards, anticipate and address guests' service needs, assist
individuals with disabilities, and thank guests with genuine
appreciation. Speak with others using clear and professional
language, and answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others,
and support team to reach common goals. Comply with quality
assurance expectations and standards. Read and visually verify
information in a variety of formats; stand, sit, or walk for an
extended period of time or for an entire work shift. Move, lift,
carry, push, pull, and place objects weighing less than or equal to
10 pounds without assistance. Perform other reasonable job duties
as requested by Supervisors.
To submit your application for this job, please go to:
Renaissance Hotels is an equal opportunity employer committed to
hiring a diverse workforce and sustaining an inclusive culture.
Marriott International does not discriminate on the basis of
disability, veteran status or any other basis protected under
federal, state or local laws.
Keywords: , Palm Springs , Agent-At Your Service - Renaissance Indian Wells Resort & Spa (15000098), Other , Indian Wells, California
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