Transforming the future of healthcare isn’t something we take
lightly. It takes teams of the best and the brightest, working
together to make an impact.
As one of the largest healthcare technology companies in the
U.S., we are a catalyst to accelerate the journey toward improved
lives and healthier communities. Here at Change Healthcare, we’re
using our influence to drive positive changes across the industry,
and we want motivated and passionate people like you to help us
continue to bring new and innovative ideas to life.
If you’re ready to embrace your passion and do what you love
with a company that’s committed to supporting your future, then you
belong at Change Healthcare.
Pursue purpose. Champion innovation. Earn trust. Be agile.
Empower Your Future. Make a Difference. Learning and Development
Facilitator- Contact Center
Overview of Position
The main function of the Learning and Development Facilitator is
to deliver a range of engaging learning content
for multiple programs utilizing adult learning principles.
What will be my duties and responsibilities in this job?
Delivers new hire and refresher content to groups and
individuals covering a range of technical, operational, and soft
skills areas within specified program(s) virtual or in person
Facilitates content using adult learning techniques to ensure
retention and transfer of learning
Manage all logistics/resources for program i.e.: online training
tools, learner access, and training rooms, virtual or in person
Continually assists in analyzing and assessing learning needs
and materials as a Subject Matter Expert for their assigned
What are the requirements needed for this position?
Bachelor’s degree in adult teaching/training/development,
education, communications or related field
3+ years of contact center training experience which includes
3 -5 years of virtual and in person training
Intermediate-Advanced knowledge and experience with computer
applications, such as Microsoft Word, Excel, Visio and PowerPoint,
and Teams in a business setting
Intermediate-Advanced knowledge of online learning processes and
What other skills/experience would be helpful to have?
Excellent verbal and written communication skills, attention to
detail, customer service and interpersonal skills
Ability to work independently and manage one’s time
Advanced knowledge of facilitation skills and classroom
Experience conducting learning sessions using a variety of
methodologies; such as role playing, simulations, team exercises,
group discussions, and videos, within online/virtual learning and
in-person classroom environments
Demonstrates teamwork, problem solving, engagement, and
What are the working conditions and physical requirements of
General office/classroom demands
How much should I expect to travel?
30% travel to other sites
Employees in roles that require travel will need to be able to
qualify for a company credit card or be able to use their own
personal credit card for travel expenses and submit for
Join our team today where we are creating a better coordinated,
increasingly collaborative, and more efficient healthcare
Equal Opportunity/Affirmative Action Statement
Change Healthcare is an equal opportunity employer. All
qualified applicants will receive consideration for employment
without regard to race, color, religion, age, sex, sexual
orientation, gender identity, genetic information, national
origin, disability, or veteran status. To read more about
employment discrimination protections under federal law, read EEO
is the Law at https://www.eeoc.gov/employers/eeo-law-poster and the
supplemental information at
If you need a reasonable accommodation to assist with your
application for employment, please contact us by sending an email
to email@example.com with "Applicant
requesting reasonable accommodation" as the subject. Resumes or CVs
submitted to this email box will not be accepted.
to view our pay transparency nondiscrimination policy.
Change Healthcare maintains a drug free workplace and conducts
pre-employment drug-testing, where applicable, in accordance with
federal, state and local laws.