Information Technology Technician
Company: City of Palm Springs
Location: Palm Springs
Posted on: November 16, 2021
Position Summary This position is a member of the Information
Technology Department and provides technical user support within
the City involving the use and application of computerized
information systems and telecommunications systems, including
computers, printers, telephones, pagers, radios, and voicemail; and
performs a variety of routine technical tasks relative to assigned
area of responsibility. Examples of Essential and General
Responsibilities Essential and other important responsibilities and
duties may include, but are not limited to, the following:
- Provide technical user support involving the use and
application of computerized information systems, telecommunications
systems, and audio visual equipment, including resolving hardware
and software issues, troubleshooting and correcting technical
problems, and performing repairs.
- Troubleshoot, repair, and perform routine preventative
maintenance for computer, computer components, software, and
- Setup, support, operate, and maintain computers, telephones,
audio visual systems, voicemail, pagers, mobile devices, and
supporting software and services; pull and punch down network cable
and diagnose/repair network connections.
- Troubleshoot user system performance, perform user system
backups during maintenance, and report other complex software
malfunctions or other network related problems.
- Respond to user inquiries in a courteous manner; provide
information within area of assignment; resolve escalated complaints
in an efficient and timely manner.
- Maintain contact with user departments regarding escalated
service requests or problems.
- Ensure quality data collection and entry; coordinate with other
departments to assess needs and prioritize requests and
- Estimate time, materials, and equipment required for jobs
- Maintain work order documentation, technical schematics, and
electronic information; prepare and maintain reports.
- Assist in the evaluation and selection of applications,
software packages, and technology; test and apply new software for
City use; request product information from vendors.
- Assist in training classes orienting City staff to software,
hardware, peripherals, and network systems.
- Perform related duties and responsibilities as required.
Minimum and Preferred Requirements Minimum requirements must be
clearly demonstrated on the application to be considered, however,
meeting the minimum requirements does not guarantee an invitation
to compete further in the selection process. Experience
requirements must be demonstrated in the "Work Experience" section
of the application, other sections of the application will not be
used to determine experience qualifications. (One year of work
experience is the equivalent of 12 months of full-time work.
"Full-time work" means at least 36 hours of work over a period of
one week or 1,872 hours of work over a period of at least 12
months.) Qualifications noted as "desirable" or "preferred" are not
included as part of the minimum requirements. Education may be
substituted on a year for year basis with related job experience;
experience is in addition to any other required experience.
- Two (2) years of increasingly responsible computer information
system support experience, including direct user support of both
computer hardware and software is required.
- Recent (within the past 2 years) hands on experience in
computer information system support is preferred.
- Experience working with and supporting broadcast, digital and
emerging television architecture for live and streaming programming
including equipment, video-over-IP encoders, decoders,
distribution, routing, switching, control room, editing, recording,
and playback is preferred.
- Experience working in a public sector agency environment is
preferred. (Public sector agency includes Federal, State, County,
City Government, Law Enforcement, or other government agency.)
- High School Diploma or equivalent education is required.
- Associates Degree, supplemented by college level course work in
information systems, computer science, or a related field is
preferred. License or Certificates:
- Possession of, or ability to obtain, a valid California Driver
License with a satisfactory driving record (a driving record may be
deemed unsatisfactory for any of the following reasons: three or
more moving violations or reportable accident within the last three
years; conviction of driving under the influence within the last
five years) is required.
- Possession of, or ability to obtain, an Airport Security
Identification Display Area (SIDA) Badge, which is approved through
the Federal Transportation Security Administration (TSA) is
required. Special Requirements:
- Must be willing and able to work various shifts including late
evenings and weekends.
- Must successfully complete a pre-employment background
investigation, physical and drug screen.
- Incumbent will be enrolled in the California Department of
Motor Vehicle (DMV) Pull Notice Program. The DMV Pull Notice
Program provides information on the incumbents driving record and
driving record status on a periodic basis to the City. Working
Conditions: The following work environment and physical conditions
described here are representative of those an employee encounters
while performing essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions and expectations. This position
works in an office environment with exposure to computer screens
and noise. This position may require maintaining physical condition
necessary for lifting up to 45 pounds; sitting for prolonged
periods; talk or hear, in person and by telephone; use hands to
finger, handle, feel, or operate standard computer; specific vision
abilities required by this job include close vision, color vision,
and the ability to adjust focus. Application and Exam Information A
completed application and supplemental questionnaire are required
by the closing date and time. As a candidate for the position, you
will want to be sure your application accurately reflects your
skills and abilities as they relate to the position to achieve
maximum opportunity. Applications will be reviewed carefully and
only those who appear to have the best qualifications will be
invited to continue in the selection process. Minimum requirements
must be clearly demonstrated on the application to be considered as
this information will be used to determine minimum qualifications.
Experience requirements must be demonstrated in the "Work
Experience" section of the application, other sections of the
application will not be used to determine experience
qualifications. Resumes and other documents may be submitted,
however, they will not be used to determine minimum qualifications,
please do not use phrases such as "see attached" or "see resume" as
they will not be considered. Meeting the minimum requirements does
not guarantee an invitation to compete further in the process.
Minimum requirements must be met at the time of application
submission unless stated otherwise. The selection process for this
position may include one or more of the following: application
review, qualification review, written exam, practical exam, oral
panel exam, and department interview. Candidates must successfully
pass each stage of the selection process above in order to continue
to the next step. This process may be modified or changed depending
on the number of qualified candidates. Please remember to submit
all your application materials by the closing date and time.
Incomplete or applications received after the closing date and time
cannot be considered. All information on the application is subject
to investigation and verification. For more information on
completing your application materials click here. If you are ready
to join the exciting Team Palm Springs and you meet the
requirements detailed above, please click the apply button. For
more information contact Human Resources at: The City of Palm
Springs 3200 East Tahquitz Canyon Way Palm Springs, CA 92262
www.palmspringsca.gov 760-323-8215 Applications must be received by
4:00 pm on November 9, 2021 in order to be considered for this
opportunity. The City of Palm Springs reserves the right to
accelerate or extend the "Closing Date" of open positions at any
time, dependent upon the number of applications received. The City
of Palm Springs is an equal employment opportunity employer and we
encourage all persons to file applications. Applicants will be
considered regardless of race, color, creed, national origin,
citizenship, ancestry, age, sex, sexual orientation, gender, gender
identity, gender expression, family or marital status, disability,
medical condition or pregnancy, genetic information, religious or
political affiliation, or veteran status. Disaster Service Worker:
In accordance with Government Code Section 3100, City of Palm
Springs Employees, in the event of a disaster, are considered
disaster service workers and may be asked to respond
Keywords: City of Palm Springs, Palm Springs , Information Technology Technician, IT / Software / Systems , Palm Springs, California
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