PalmSpringsRecruiter Since 2001
the smart solution for Palm Springs jobs

Associate Team Leader

Company: H&R BLOCK
Location: Palm Springs
Posted on: February 3, 2020

Job Description:

What you'll do...Are you driven by helping people? H&R Block is looking to hire Associate Team Leaders who will be passionate about our purpose: To provide help and inspire confidence in our clients and communities everywhere.

As an Associate Team Leader for H&R Block, you will support a single retail office during tax season to deliver a world class client experience and assist with the daily supervision of tax office associates. Prior tax preparation experience is not required as this role does not prepare taxes. You'll begin working a flexible part-time schedule in early December as you ramp up for the busy tax season and transition to a full-time schedule from January through April. After working a successful tax season, you may find that you want to apply to return for subsequent seasons, or even apply for advancement opportunities.

What you'll do...

  • Support the Multi-Unit Team Leader, serving as onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block
  • Execute and hold all tax office associates accountable to Standard Operating Procedures (SOP) execution and client service experience, with escalation to the Multi-Unit Team Leader and District General manager as necessary
  • Serve as point of contact for onsite escalated client service concerns
  • Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience
  • Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals
  • Lead daily huddles and communicate essential information to office associatesWhat you'll bring to the team...Are you driven by helping people? H&R Block is looking to hire Associate Team Leaders who will be passionate about our purpose: To provide help and inspire confidence in our clients and communities everywhere.

    As an Associate Team Leader for H&R Block, you will support a single retail office during tax season to deliver a world class client experience and assist with the daily supervision of tax office associates. Prior tax preparation experience is not required as this role does not prepare taxes. You'll begin working a flexible part-time schedule in early December as you ramp up for the busy tax season and transition to a full-time schedule from January through April. After working a successful tax season, you may find that you want to apply to return for subsequent seasons, or even apply for advancement opportunities.

    What you'll do...
    • Support the Multi-Unit Team Leader, serving as onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block
    • Execute and hold all tax office associates accountable to Standard Operating Procedures (SOP) execution and client service experience, with escalation to the Multi-Unit Team Leader and District General manager as necessary
    • Serve as point of contact for onsite escalated client service concerns
    • Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
    • Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience
    • Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals
    • Lead daily huddles and communicate essential information to office associates

Keywords: H&R BLOCK, Palm Springs , Associate Team Leader, Hospitality & Tourism , Palm Springs, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


Senior Food Service Worker, MC- Culinary & Nutrition Services- P/T Variable Shift
Description: Updated: Feb 6, 2020 br Location: Orange br Job Type: br Department: Culinary Nutrition Services br br Job Description: br br br br UC Title: br br MED CTR FOOD SVC WORKER SR (more...)
Company: University of California- Irvine Medical Centers
Location: Orange
Posted on: 02/18/2020

Merchandising
Description: Job DescriptionMerchandising Execution Associates:All Merchandising Execution Associates MEAs perform in-store merchandising service activities such as merchandising projects, planogram maintenance, (more...)
Company: The Home Depot - General
Location: Santee
Posted on: 02/18/2020

Shift Manager-Franchise - 9640 - El Centro, CA (El Centro, CA)
Description: The Shift Manager assists the management team by ensuring guest satisfaction
Company: Checkers & Rally's Drive-In Restaurants
Location: El Centro
Posted on: 02/18/2020


Restaurant Service and Kitchen Team (2698)
Description: Our Panda Service and Kitchen Team associates are important members of our team and are responsible for bringing Panda-- s mission alive in our restaurants by creating food with passion, service with (more...)
Company: Talentify
Location: Garden Grove
Posted on: 02/18/2020

Retail Merchandiser
Description: As a Premium merchandiser, you'll join an established and fast growing, values-based company representing hundreds of brands across retail locations. Growing sales for Premium clients
Company: Premium Retail Services
Location: Fullerton
Posted on: 02/18/2020

Cook Assistant - 5805
Description: Required Qualifications br br Recruitment Number: 5805 br br Reports To: ADMIN ANL PRN 1 br br Working Title: Cook Assistant br br Cost Center: DINING/ RETAIL br br Bargaining Unit: (more...)
Company: University of California - Irvine
Location: Irvine
Posted on: 02/18/2020

Retail Sales Associate
Description: Sales Associate: Full-Time or Part-Time Opportunities br br Great Earning Potential- Commission Pay Structure br br New Store Opening in Riverside, CA br br Our Sales Associates are a major (more...)
Company: Bob's Discount Furniture
Location: Riverside
Posted on: 02/18/2020

Kitchen Staff - Northern California Residential Camp
Description: Job Descriptions: Camp Mendocino is a residential summer camp located in Northern California. All Camp Employees are expected to live, sleep and work at Camp. Camp Mendocino provides meals and lodging (more...)
Company: Boys & Girls Clubs of San Francisco
Location: San Diego
Posted on: 02/18/2020

Seasonal Cashier
Description: What You Will Do All Lowe's associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As a Seasonal Associate, this means:--- (more...)
Company: Lowe's Home Improvement
Location: La Quinta
Posted on: 02/18/2020

Sales Recruiter
Description: Sales Recruiter br We are a Top Ranked premier recruiting firm in growth mode and we are looking for driven money motivated individuals interested in growing their sales/recruiting careers. We are looking (more...)
Company: CyberCoders
Location: Irvine
Posted on: 02/18/2020

Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

Palm Springs RSS job feeds