Group Reservations Coordinator
Company: Ritz-Carlton
Location: Rancho Mirage
Posted on: May 23, 2023
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Job Description:
Job Number 23066184Job Category ReservationsLocation The
Ritz-Carlton Rancho Mirage, 68900 Frank Sinatra Drive, Rancho
Mirage, California, United States VIEW ON MAPSchedule
Full-TimeLocated Remotely? NRelocation? NPosition Type
Non-Management JOB SUMMARY Process all reservation requests,
changes, and cancellations received by phone, fax, or mail.
Identify guest reservation needs, determine appropriate room type,
and verify availability of room type and rate. Explain guarantee,
special rate, and cancellation policies to callers. Accommodate and
document special requests. Answer questions about property
facilities/services and room accommodations. Follow sales
techniques to maximize revenue. Communicate information regarding
designated VIP reservations. Input and access data in reservation
system. Respond to any challenges found for accommodating rooming
requests by communicating with appropriate individual or
department. Oversee accuracy of room blocks and reservations. Input
group rooming lists using reservation systems, revise room blocks
to maintain the required number of available rooms and keep
organized files of all groups. Set-up proper billing accounts
according to Accounting policies. Follow all company policies and
procedures; ensure uniform and personal appearance are clean and
professional; maintain confidentiality of proprietary information;
protect company assets. Welcome and acknowledge all guests
according to company standards; anticipate and address guests'
service needs; assist individuals with disabilities; thank guests
with genuine appreciation. Speak with others using clear and
professional language; prepare and review written documents
accurately and completely; answer telephones using appropriate
etiquette. Develop and maintain positive working relationships with
others; support team to reach common goals; listen and respond
appropriately to the concerns of other employees. Comply with
quality assurance expectations and standards. Read and visually
verify information in a variety of formats. Move, lift, carry,
push, pull, and place objects weighing less than or equal to 10
pounds without assistance. Perform other reasonable job duties as
requested by Supervisors. The pay range for this position is $18.00
to $18.30 per hour and offers health care benefits, flexible
spending accounts, 401(k) plan, earned paid time off and/or sick
leave, life insurance, disability coverage, and other life and work
wellness benefits. Benefits may be subject to generally applicable
eligibility, waiting period, contribution, and other requirements
and conditions. Marriott International is an equal opportunity
employer.We believe in hiring a diverse workforce and sustaining an
inclusive, people-first culture.We are committed to
non-discrimination onanyprotectedbasis, such as disability and
veteran status, or any other basis covered under applicable
law.Marriott International considers for employment qualified
applicants with criminal histories consistent with applicable
federal, state and local law. At more than 100 award-winning
properties worldwide, The Ritz-Carlton Ladies and Gentlemen create
experiences so exceptional that long after a guest stays with us,
the experience stays with them. As the premier worldwide provider
of luxury experiences, we set the standard for rare and special
luxury service the world over. We invite you to explore The
Ritz-Carlton.
Keywords: Ritz-Carlton, Palm Springs , Group Reservations Coordinator, Hospitality & Tourism , Rancho Mirage, California
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