PalmSpringsRecruiter Since 2001
the smart solution for Palm Springs jobs

Cashier/Customer Service

Company: kate spade
Location: Cabazon
Posted on: November 16, 2021

Job Description:

The Cashier role is critical to the overall impression that a customer receives during their visit to Kate Spade New York by applying the KSNY service skills at the Cashwrap. A Cashier's ability to offer friendly, efficient service is vital to ensuring a positive customer experience. Cashiers must be able to assess the store environment, understand the needs of their customer (and any waiting customer) and match their service appropriately.Responsible for:

  • Creating a 1st impression
  • Greeting the customer with a smile and eye contact and offering your name
  • Interacting genuinely and naturally with the customer
    • Engaging customer in verbal and non-verbal conversation at Cashwrap and while in line
    • Reading cues and determine customers needs
    • Conducting email/name capture
    • Maintaining SKU integrity
    • Maintaining Cashwrap organization and cleanliness
    • Suggesting multiple add-ons and selling gift cards
    • Maintaining media and cash accurately and in compliance with KSNY policy
    • Accurately completing each transaction by identifying sales associate productivity without disrupting the service environment
    • Delivering product purchases to the customer appropriately
    • Creating a lasting impression by thanking the customer and giving them a reason to return
    • Representing KSNY brand appropriately (dress, appearance, demeanor)Demonstrates the following Knowledge, Skills, Abilities, and Attitudes:
      • Polite and friendly
      • Positive attitude and energy
      • Takes ownership of role
      • High level of personal and professional integrity
      • Highly collaborative
      • Appropriate sense of urgency
      • Remains balanced and focused and maintains composure under pressure
      • Awareness of environment at all times (i.e., customer, other employees, suspicious behaviors)
      • Comfortable with technology
      • Willingness and ability to learn new technology based procedures
      • Understanding of basic computer system operations
        • Ability to handle customer concerns and answer their questions appropriately
        • Ability to partner with management appropriately on customer issues
        • Ability to multitask and prioritize
        • Ability to adapt to each customer/ their needs and their style/ relate to their experience
        • Ability to be efficient without compromising customer service
        • Ability to speak knowledgeably and with confidence about product
        • Ability to communicate clearly to a wide variety of customers and overcome language barriers
        • Ability to impact customer decisions
        • Knowledge of when to be flexible and switch gears
        • Knowledge of store policies and procedures
        • Knowledge of and support of the "porter program" policiesJob Type: Part-timePay: $15.00 - $17.00 per hourBenefits:
          • Employee assistance program
          • Flexible scheduleSchedule:
            • 8 hour shift
            • Day shift
            • Holidays
            • Monday to Friday
            • Night shift
            • Weekend availabilityCOVID-19 considerations:Associates are required to wear masks regardless of vaccination status. Surfaces are sanitized regularly and associates are given the opportunity to wash their hands often.Experience:
              • Customer Service: 1 year (Preferred)Work Location:
                • One locationWork Remotely:
                  • NoWork Location: One location

Keywords: kate spade, Palm Springs , Cashier/Customer Service, Hospitality & Tourism , Cabazon, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

Palm Springs RSS job feeds