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Cashier/Customer Service

Company: kate spade
Location: Cabazon
Posted on: November 16, 2021

Job Description:

The Cashier role is critical to the overall impression that a customer receives during their visit to Kate Spade New York by applying the KSNY service skills at the Cashwrap. A Cashier's ability to offer friendly, efficient service is vital to ensuring a positive customer experience. Cashiers must be able to assess the store environment, understand the needs of their customer (and any waiting customer) and match their service appropriately.Responsible for:

  • Creating a 1st impression
  • Greeting the customer with a smile and eye contact and offering your name
  • Interacting genuinely and naturally with the customer
    • Engaging customer in verbal and non-verbal conversation at Cashwrap and while in line
    • Reading cues and determine customers needs
    • Conducting email/name capture
    • Maintaining SKU integrity
    • Maintaining Cashwrap organization and cleanliness
    • Suggesting multiple add-ons and selling gift cards
    • Maintaining media and cash accurately and in compliance with KSNY policy
    • Accurately completing each transaction by identifying sales associate productivity without disrupting the service environment
    • Delivering product purchases to the customer appropriately
    • Creating a lasting impression by thanking the customer and giving them a reason to return
    • Representing KSNY brand appropriately (dress, appearance, demeanor)Demonstrates the following Knowledge, Skills, Abilities, and Attitudes:
      • Polite and friendly
      • Positive attitude and energy
      • Takes ownership of role
      • High level of personal and professional integrity
      • Highly collaborative
      • Appropriate sense of urgency
      • Remains balanced and focused and maintains composure under pressure
      • Awareness of environment at all times (i.e., customer, other employees, suspicious behaviors)
      • Comfortable with technology
      • Willingness and ability to learn new technology based procedures
      • Understanding of basic computer system operations
        • Ability to handle customer concerns and answer their questions appropriately
        • Ability to partner with management appropriately on customer issues
        • Ability to multitask and prioritize
        • Ability to adapt to each customer/ their needs and their style/ relate to their experience
        • Ability to be efficient without compromising customer service
        • Ability to speak knowledgeably and with confidence about product
        • Ability to communicate clearly to a wide variety of customers and overcome language barriers
        • Ability to impact customer decisions
        • Knowledge of when to be flexible and switch gears
        • Knowledge of store policies and procedures
        • Knowledge of and support of the "porter program" policiesJob Type: Part-timePay: $15.00 - $17.00 per hourBenefits:
          • Employee assistance program
          • Flexible scheduleSchedule:
            • 8 hour shift
            • Day shift
            • Holidays
            • Monday to Friday
            • Night shift
            • Weekend availabilityCOVID-19 considerations:Associates are required to wear masks regardless of vaccination status. Surfaces are sanitized regularly and associates are given the opportunity to wash their hands often.Experience:
              • Customer Service: 1 year (Preferred)Work Location:
                • One locationWork Remotely:
                  • NoWork Location: One location

Keywords: kate spade, Palm Springs , Cashier/Customer Service, Hospitality & Tourism , Cabazon, California

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