Telephone Sales Agent - In Room Dining
Location: Rancho Mirage
Posted on: November 14, 2021
Posting Date Sep 22, 2021
Job Number 21106210
Job Category Food and Beverage & Culinary
Location The Ritz-Carlton Rancho Mirage, 68900 Frank Sinatra Drive,
Rancho Mirage, California, United States VIEW ON MAP
Brand The Ritz-Carlton
Position Type Non-Management
Located Remotely? N
At more than 80 award-winning properties worldwide, The
Ritz-Carlton Ladies and Gentlemen create experiences so exceptional
that long after a guest stays with us, the experience stays with
them. As the premier worldwide provider of luxury experiences, we
set the standard for rare and special luxury service the world
over. We invite you to explore The Ritz-Carlton.
Take room service orders over the phone. Answer questions on menu
selections, and check with kitchen staff. Answer guest questions or
concerns regarding the origin, vintage, and style of various wines.
Place and log call back for room service order. Notify guests and
management of delays in service delivery. Communicate additional
meal requirements, allergies, dietary needs, and special requests
to the kitchen. Maintain cleanliness of work areas throughout the
day. Record transaction in MICROS system at time of order. Complete
all closing reports, including MICROS reports. Process all payment
Follow all company and safety and security policies and procedures;
report accidents, injuries, and unsafe work conditions to manager;
and complete safety training and certifications. Ensure uniform and
personal appearance are clean and professional, maintain
confidentiality of proprietary information, and protect company
assets. Welcome and acknowledge all guests according to company
standards, anticipate and address guests' service needs, assist
individuals with disabilities, and thank guests with genuine
appreciation. Speak with others using clear and professional
language, and answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others,
and support team to reach common goals. Ensure adherence to quality
expectations and standards. Stand, sit, or walk for an extended
period of time. Move, lift, carry, push, pull, and place objects
weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by
Marriott International is an equal opportunity employer. We believe
in hiring a diverse workforce and sustaining an inclusive,
people-first culture. We are committed to non-discrimination on any
protected basis, such as disability and veteran status, or any
other basis covered under applicable law.
Keywords: Marriott, Palm Springs , Telephone Sales Agent - In Room Dining, Hospitality & Tourism , Rancho Mirage, California
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