Multi-Unit Team leader
Company: H&R Block
Location: Palm Springs
Posted on: January 7, 2021
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Job Description:
Palm Springs
California
What you'll do...
This Job Posting covers openings in multiple office locations
within the area.
Joining us as a Multi-Unit Team Leader, you'll provide leadership
over three H&R Block tax offices. Using your people management
experience and passion for helping people, you'll provide
leadership to the customer-centric teams in the offices you manage
to accelerate their seasonal tax business.
You'll serve as the front-line manager responsible for leadership
and development of associates, delivering an outstanding client
experience, and achieving all office related growth objectives for
three tax offices. Prior tax preparation experience is not
required.
You'll begin working a flexible part-time schedule in the fall as
you ramp up for the busy tax season, then transition to a full-time
schedule from January through April. After working a successful tax
season, you may find that you want to apply to return for
subsequent seasons, or even apply for advancement
opportunities.
Day to day, you'll---
Manage office staffing, operations, and logistics for three offices
with support from two Associate Team Leaders
Partner with the District General Manager (DGM) to create and
implement office-level growth plans and client growth targets,
which includes developing local partnerships and managing office
community involvement
Assist the DGM in recruiting and interviewing candidates for tax
office associate positions
Build an engaging team environment, across all offices, by training
and coaching associates while holding them accountable to execute
on Standard Operating Procedures (SOP) and recognizing outstanding
associate contributions
Conduct timely performance reviews and partner with Associate
Relations Center to resolve associate issues and address
performance concerns
Lead daily team meetings and communicate essential information to
tax office associates
Create associate work schedules across all offices and ensure
accurate timekeeping, as well as labor management, for staff in all
offices
Travel between the three offices as required
May prepare tax returns, as needed
What you'll bring to the team...
Demonstrated aptitude for growth plan execution and ability to lead
towards growth culture
Strong decision-making and judgment skills and the ability to
function well in a fast-paced environment with minimal
supervision
Strong interpersonal and communication skills, and a
customer-centric mindset that seeks to understand and exceed client
needs
Computer proficient with the ability to use MS Office
Bachelor's degree in a related field, or high school diploma with
the equivalent combination of experience
Successful completion of the H&R Block Tax Knowledge Assessment
or Income Tax Course (if preparing tax returns)
It would be even better if you also had...
Bilingual candidates strongly encouraged to apply!
About H&R Block...
We are here to live our purpose to provide help and inspire
confidence in our clients and communities everywhere. We take our
work personally, because we know what it represents: Families and
homes. Livelihoods and lives.
We've been true to that purpose since brothers Henry and Richard
Bloch founded our company in 1955. Since then, we've grown to
approximately 12,000 tax offices throughout the United States and
around the world. When you join our team, you'll add to the
momentum of a forward-thinking company - one that defined an
industry and is now leading its transformation.
Keywords: H&R Block, Palm Springs , Multi-Unit Team leader, Hospitality & Tourism , Palm Springs, California
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