CycleBar Assistant Manager / Sales Manager
Company: Coachella Fitness Concepts
Location: Rancho Mirage
Posted on: May 27, 2023
Job Description:
Company OverviewCoachella Fitness Concepts Inc. is committed to
helping our community live their best lives through affordable,
accessible Pilates, yoga, and indoor cycling classes. We believe
everyone deserves the mind-body experience of fitness, creating
better health with a focus on core strength, stability and balance.
We offer a variety of different class types designed to accommodate
students of all levels in a way that is empowering, energizing, and
fun. Our methodologies provide a consistent but creative experience
for each class type, every time.Position OverviewOur Company
employs an outstanding team of fitness professionals, and the
successful candidate will -be jointly responsible with the General
Manager for overseeing the designated studio(s) to ensure the
studio meets sales goals, is well-maintained and that customer
service standards are upheld to our standards. The CycleBar
Assistant Manager will oversee aspects of our studio membership
sales process, and assist with studio operations. They must have
strong customer service skills, knowledge of basic computer
functions, be able to communicate in an effective and efficient
way, be team-oriented, and have a drive and passion for sales and
service.This position is a full-time hourly role, with a pay range
of $20/hour to $30/hour, based on experience. Candidates will only
be considered if local to the Coachella Valley or planning to move
to the area.Essential Duties and Responsibilities
Lead the Studio Sales and Lead
Generation processes.
Manage the lead flow and sales
processes, ensuring all leads are contacted and qualified per
established sales process.Showcase extensive knowledge about our
brand, offerings, and pricing to actively promote memberships and
teacher training programs.Train team members on sales processes,
conduct sales role play practice sessions, and audit the team's
activity, productivity, and performance.Partner with the General
Manager to find, schedule, and attend appropriate community events
to create brand presence and generate leads.Meet and exceed sales
goals as established by the General Manager / Company Owners.Build
relationships and understand a prospect's fitness goals, and
present available services to help them achieve goals.Conduct
studio tours with prospects to build rapport to facilitate sales;
book appointments for and follow up after initial class visits.Sell
retail items and answer questions about brands.Manage Customer
Service & Member Retention needs.
Work front desk shifts as needed at
the studio(s).Assist students in choosing classes that fit their
goals by showing extensive knowledge of our offerings.Greet all
members, guests and team members with the highest level of customer
service.Enroll and check students into the studio through the
ClubReady system.Assist members with in-person and phone inquiries
regarding membership policies.Handle studio billing matters;
execute member freezes and cancellations; resolve customer service
issues as they arise.Partner with the General Manager on Member
Tasks, including Lost Sheep calls, Agreement Audits, Past Dues
management, and other member retention tasks.Assist in Managing
Studio Operations.
Oversee studio cleanliness, including
but not limited to: sweeping/mopping floors, sanitizing/organizing
props, cleaning bathrooms, and common areas; manage maintenance of
studio equipment; manage studio laundry.Manage inventory and
merchandise retail items.Assist with ClubReady tasks, ie.
publishing schedules, time clock issues and payroll
reporting.Maintain a positive, upbeat attitude; promote and
exemplify Company values, and represent Company objectives and
interests to internal and external customers.Follow up on
complaints, questions, and concerns; respond to internal/external
customer needs in a friendly, timely and efficient manner.Comply
with established safe work practices and attend to all
safety-related training provided or made available by the
Company.Perform other duties as assigned.QualificationsTo perform
this job successfully, an individual must be able to perform each
essential duty satisfactorily. The requirements listed below are
representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.Education and/or
Experience
4+ years of sales management, fitness
sales management, or retail sales experienceProven experience in
generating and following up on leadsConfident in generating
personal sales and training sales associates in effective sales
techniquesExperience supervising and coaching people
successfullyRequired Technical / Other Skills and Abilities
Must be fluent in English and have
excellent communication and strong interpersonal skills in person,
on the telephone, and via email; Spanish language skills are a
bonusStrong customer service skillsAbility to recognize areas of
improvement and make changes using good judgmentSolid writing and
grammar skillsHighly organized, ability to prioritize and meet
deadlinesProfessional, punctual, reliable and neatSelf-sufficient
and superior judgment skillsStrong attention to detail and
accuracyTrustworthy and ability to handle confidential
informationAbility to work harmoniously with co-workers, clients
and the general publicAbility to stay calm at all times and act
respectfully and professionally, even with customers who may become
angry or raise their voicesProficient with computers and studio
softwarePhysical DemandsThe physical demands described below are
representative of those that must be met by an employee to
successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
Stand, sit, talk - frequently
(34-66%)Walk, use hands, reach over shoulders, stoop, kneel or
crouch - occasionally (1-33%)Climb, balance, taste or smell -
rarely (Lift weights up to 50 -lbs - occasionally (1-33%)Lift
weights over 50 -lbs - rarely (Powered by JazzHR
Keywords: Coachella Fitness Concepts, Palm Springs , CycleBar Assistant Manager / Sales Manager, Executive , Rancho Mirage, California
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