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CycleBar Assistant Manager / Sales Manager

Company: Coachella Fitness Concepts
Location: Rancho Mirage
Posted on: May 27, 2023

Job Description:

Company OverviewCoachella Fitness Concepts Inc. is committed to helping our community live their best lives through affordable, accessible Pilates, yoga, and indoor cycling classes. We believe everyone deserves the mind-body experience of fitness, creating better health with a focus on core strength, stability and balance. We offer a variety of different class types designed to accommodate students of all levels in a way that is empowering, energizing, and fun. Our methodologies provide a consistent but creative experience for each class type, every time.Position OverviewOur Company employs an outstanding team of fitness professionals, and the successful candidate will -be jointly responsible with the General Manager for overseeing the designated studio(s) to ensure the studio meets sales goals, is well-maintained and that customer service standards are upheld to our standards. The CycleBar Assistant Manager will oversee aspects of our studio membership sales process, and assist with studio operations. They must have strong customer service skills, knowledge of basic computer functions, be able to communicate in an effective and efficient way, be team-oriented, and have a drive and passion for sales and service.This position is a full-time hourly role, with a pay range of $20/hour to $30/hour, based on experience. Candidates will only be considered if local to the Coachella Valley or planning to move to the area.Essential Duties and Responsibilities

Lead the Studio Sales and Lead Generation processes.
Manage the lead flow and sales processes, ensuring all leads are contacted and qualified per established sales process.Showcase extensive knowledge about our brand, offerings, and pricing to actively promote memberships and teacher training programs.Train team members on sales processes, conduct sales role play practice sessions, and audit the team's activity, productivity, and performance.Partner with the General Manager to find, schedule, and attend appropriate community events to create brand presence and generate leads.Meet and exceed sales goals as established by the General Manager / Company Owners.Build relationships and understand a prospect's fitness goals, and present available services to help them achieve goals.Conduct studio tours with prospects to build rapport to facilitate sales; book appointments for and follow up after initial class visits.Sell retail items and answer questions about brands.Manage Customer Service & Member Retention needs.
Work front desk shifts as needed at the studio(s).Assist students in choosing classes that fit their goals by showing extensive knowledge of our offerings.Greet all members, guests and team members with the highest level of customer service.Enroll and check students into the studio through the ClubReady system.Assist members with in-person and phone inquiries regarding membership policies.Handle studio billing matters; execute member freezes and cancellations; resolve customer service issues as they arise.Partner with the General Manager on Member Tasks, including Lost Sheep calls, Agreement Audits, Past Dues management, and other member retention tasks.Assist in Managing Studio Operations.
Oversee studio cleanliness, including but not limited to: sweeping/mopping floors, sanitizing/organizing props, cleaning bathrooms, and common areas; manage maintenance of studio equipment; manage studio laundry.Manage inventory and merchandise retail items.Assist with ClubReady tasks, ie. publishing schedules, time clock issues and payroll reporting.Maintain a positive, upbeat attitude; promote and exemplify Company values, and represent Company objectives and interests to internal and external customers.Follow up on complaints, questions, and concerns; respond to internal/external customer needs in a friendly, timely and efficient manner.Comply with established safe work practices and attend to all safety-related training provided or made available by the Company.Perform other duties as assigned.QualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education and/or Experience
4+ years of sales management, fitness sales management, or retail sales experienceProven experience in generating and following up on leadsConfident in generating personal sales and training sales associates in effective sales techniquesExperience supervising and coaching people successfullyRequired Technical / Other Skills and Abilities
Must be fluent in English and have excellent communication and strong interpersonal skills in person, on the telephone, and via email; Spanish language skills are a bonusStrong customer service skillsAbility to recognize areas of improvement and make changes using good judgmentSolid writing and grammar skillsHighly organized, ability to prioritize and meet deadlinesProfessional, punctual, reliable and neatSelf-sufficient and superior judgment skillsStrong attention to detail and accuracyTrustworthy and ability to handle confidential informationAbility to work harmoniously with co-workers, clients and the general publicAbility to stay calm at all times and act respectfully and professionally, even with customers who may become angry or raise their voicesProficient with computers and studio softwarePhysical DemandsThe physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Stand, sit, talk - frequently (34-66%)Walk, use hands, reach over shoulders, stoop, kneel or crouch - occasionally (1-33%)Climb, balance, taste or smell - rarely (Lift weights up to 50 -lbs - occasionally (1-33%)Lift weights over 50 -lbs - rarely (Powered by JazzHR

Keywords: Coachella Fitness Concepts, Palm Springs , CycleBar Assistant Manager / Sales Manager, Executive , Rancho Mirage, California

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