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General Manager - AutoCamp Joshua Tree (Opening Fall 2021

Company: TC Industries Of Canada Company
Location: Joshua Tree
Posted on: April 3, 2021

Job Description:

General Manager - AutoCamp Joshua Tree (Opening Fall 2021)!
Joshua Tree, CA Do you love to create delight through service and attention to detail? Are you a MacGyver who always finds a way to get it done? If so, then we invite you to apply to AutoCamp to join our adventure. This position is for our newly announced property in Joshua Tree, opening late 2021! The General Manager position is responsible for oversight of all aspects of the property with a focus on maximizing profitability and guest and team member satisfaction. Reporting to the Vice President, you will provide leadership to all departments to ensure a successful operation, deliver on financial results, delight guests, and enhance AutoCamp's culture. Sound good? We'd love to hear from you. Be sure to attach both a resume and a cover letter telling us about your relevant experience and salary requirements. Please note: Resumes without a cover letter will be crumpled up and used as campfire kindling. Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

  • Focus on creating memorable guest and associate experiences
  • Be available during peak arrival, departure and breakfast hours to assist the guest experience team and interact with guests on a daily basis.
  • Review daily arrival lists for special comments including VIP's. Provide welcome amenities and ensure all special requests are followed up by front desk team
  • Interact professionally with guests, clients and associates in all email, telephone and face to face interactions--
  • Respond the same day or within 24 hours to all guest email inquiries and comments--
  • Review Guest Satisfaction Scores using Revinate and respond to guest alerts per AutoCamp SOP
  • Exceed expectations of Guest Net Promoter Score (NPS) of 70%
  • Work closely with AGM on special programming to enhance guest experience
  • Create wow; provide Guest Delight and Positive First Impressions on a daily basis
  • Revenue Management
  • Working closely with the Director of Revenue to monitor and adjusting room rates based on demand, availability, and budget goals
  • Participate in all weekly revenue management calls
  • Provide feedback to Director of Revenue regarding pricing strategies Sales and Marketing
    • Maintain strong working relationship with sales team
    • Participate in the hotel group sales process
    • Be available for site visits for potential group bookings. Provide a Wow Factor.
    • Assist in providing operational feedback on group contracts
    • Review weekly group pickup with sales manager
    • Participate in Pre-Convention meetings to review Group Resume with client and team Food and Beverage
      • Ensure food and beverage offerings are on brand and within budget guidelines
      • Assist front office team in executing F&B plan
      • Ensure the F&B retail in the market is fully stocked, organized and merchandised appropriately
      • Order food and beverage supplies weekly
      • Establish inventory controls and participate in month end inventory and as needed Housekeeping & Property Operations
        • Work closely with AGM and Housekeeping Supervisor to improve productivity and flex / flow scheduling to meet budgeted labor metrics--
        • Monitor cleaning schedules to housekeeping and randomly check at least 5 rooms per week to check on quality and cleanliness. Provide feedback to the Housekeeping Manager.
        • Inspect and evaluate room status after housekeeping and maintenance tasks are completed--
        • Maintaining cleanliness and organization of all areas including storerooms
        • Coordinating with maintenance, housekeeping, and outside contractors for repairs, preventative maintenance, and other projects. Provide quotes to VP for approval. People & Culture
          • Lead ongoing culture initiatives on property, including working with property Cultural Ambassadors, scheduling quarterly team member events, and supporting philanthropy projects
          • Cultivate AutoCamp core values and culture by engaging and motivating team members--
          • Implement action plans based on property Happiness Survey results
          • Recruit, hire, onboard, train all new associates with a focus on culture fit
          • Develop a strong management team
          • Monitor labor and scheduling in adherence to budget guidelines
          • Ensure all associate worker's compensation incidents are documented following SOP
          • Ensure all guest incidents are properly documented per SOP
          • Perform quarterly and annual performance reviews per SOP
          • Works with People and Culture Manager on coaching, counseling and all disciplinary actions Finance
            • Responsible for delivering results on hotel profit and loss statement
            • Works closely with corporate accounting team--
            • Focus on GOP margins and expenses to be in line with budget
            • Review, approve and input invoices into accounting and expense report systems.
            • Maintain accurate accounting files for each vendor
            • Respond to accounting inquires and chargeback within 24 hours
            • Take weekly/monthly inventory ordering supplies and operating equipment while adhering to monthly budget--
            • Track all purchases within budget guidelines
            • All non-budgeted purchases to be approved by VP
            • Participates in the annual budget process to create operating budget
            • Prepares and executes on annual and quarterly capital expense improvement plans Other duties include, but are not limited to
              • Respond to occasional after hours or emergency calls from guests and addressing issues promptly
              • Special projects as assigned by VP
              • Participate in all conference calls as required
              • Represents the AutoCamp brand in the local community and participates in local chamber, associations, and non-profit organizations Requirements
                • A passion for the great outdoors
                • 5+ years management experience in the hospitality industry or related industry
                • 2+ years General Manager experience in the hospitality industry--
                • Ability to coordinate and oversee a team
                • Strong verbal and written communication skills, including representing AutoCamp and the property with the press
                • Proficiency in Microsoft Suite applications, particularly Microsoft Excel and Word
                • Familiarity with Airstreams and/or RVs is preferred
                • Strong math and quantitative reasoning skills
                • Ability to solve problems in creative ways and with limited resources, must be a MacGyver Required Education and Experience
                  • 4 year bachelor degree or equivalent
                  • Degree in Hospitality Management is preferred
                  • Hospitality, retail, or food service experience with a customer facing role
                  • Management experience in hospitality preferred
                  • Proficiency in Gsuite, Microsoft Suite, Asana, and Dropbox is preferred

Keywords: TC Industries Of Canada Company, Palm Springs , General Manager - AutoCamp Joshua Tree (Opening Fall 2021, Executive , Joshua Tree, California

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