Desktop Support Engineer
Company: Align Communications
Location: Los Angeles
Posted on: May 3, 2024
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Job Description:
Join the Team!
Is technology your passion? Do you want to work with smart,
forward-thinking individuals? Do you want to grow in career you
love?
At Align, our professionals are the key to our success. We dont
just hire talent, we invest in exceptional people who are
forward-thinking, results-driven, and passionate about what they
do. Were a group of tech-savvy professionals who are motivated by
making an impact. Our culture is one of unbounded opportunity that
celebrates the passions, skills and ideas of our teamwork hard,
play hard, be smart!
We believe great communities lead to great companies. Thats why we
offer a dynamic workplace where you feel inspired, engaged and
innovative. We offer professionals opportunities to train in the
leading technologies, make an impact within the industry and
acquire valuable new skills whether on client sites or in one of
our regional offices.Position Overview
Align seeks a highly experienced and motivated Desktop Support
Engineer that possesses strong client-service skills and solid
desktop troubleshooting experience. This position will report to
the Align Managed Services team, which provides monitoring and
support services for critical and noncritical IT assets. This
person will work on a hybrid schedule at a client site in Century
City, LA providing deskside IT support for Executives and VIPs.
Prior Hedge Fund or Alternative Investment industry experience is
preferred. Qualified candidates will have prior experience
providing deskside, technical support for executives and VIPs in a
Corporate Environment. Excellent customer service, follow-up, and
communication skills are a must.
The Desktop Support Engineer will be based out of our Century City,
LA location and would be required to work on-site one to two days a
week. The days this person is not working on-site they would be
able to work from home.
This is a full-time position offering a competitive salary and
comprehensive benefits
Responsibilities
Provide on-site desk side support for desktop-related and end user
technical issues at one of our key managed services client
locations in Century City, LA
Provide technical support for desktop-related and end user
technical issues for key managed services client
Provide outstanding customer service, IT support, follow through
and resolution with a focus on Executive and VIP end users
Work closely with clients possessing varying levels of IT knowledge
and provide technical support for users, including issues related
to IP phone, desktop, connectivity and desktop applications
(Microsoft Office / O365)
Install, upgrade and remove desktop applications / user
workstations
Inventory control of hardware and peripherals
Troubleshoot general computer and server problems and ensure all
systems, workstations and printers are in working order and
operating efficiently
Qualifications
A minimum of four years of desktop support / end user technical
support experience
Candidate must be client-focused, comfortable interfacing with
executive clients and able to maintain a high level of service
Excellent verbal and written communication skills and the ability
to be prompt and courteous
Strong attention to detail, multitasking skills, and sense of
teamwork
Ability to work in a fast-paced & dynamic environment
Preferred Qualifications
Minimum of 1 to 4 years of experience working with a Managed
Services Provider
Ideal candidate will have a Bachelors degree
Advanced understanding of troubleshooting theory, systematic
troubleshooting, split-half triage
Previous experience with Hybrid & Cloud environments
Proven ability to operate MS 365, Exchange, Intune, Azure AD
Strong understanding of Remote Work Systems (VPNs, VMs/AVDs,
RDC)
Familiarity with Active Directory & Group Policy
Basic networking skills
Some Hedge Fund or Alternative Investment industry experience is
strongly preferred
Tier 2
PM20Align is a premier global provider of technology infrastructure
solutions.
Align specializes in designing and deploying technology
infrastructure solutions from the desktop to the data center as
well as providing managed IT services for clients.
Our professional services team, which includes Workplace
Technology, Data Center Solutions and Migrations & Cloud provide
strategic consulting, design, project management, engineering,
implementation and support. Our best-in-class Managed Services team
provides IT services and cybersecurity advisory for clients within
the Alternative Investment industry. Align is a Microsoft Tier 1
Cloud Solutions Provider (CSP) and Gold Partner.
Our client centric approach and passion for driving IT innovation
has enabled us to provide tailored solutions and business
transformations for over three decades. Leading firms have relied
on Align to provide forward-thinking technology strategies that
support their current and future business needs.
Our teams have flawless track records of delivering technical
solutions and have established long-standing relationships with an
impressive client list of both Global 1000 and SMB clients. We work
across a diverse list of industries including financial services,
life sciences (pharmaceutical and health care), retail, technology,
media and telecommunications.
For more information, visit:
www.align.comPIb1b652142473-25660-34342570
Keywords: Align Communications, Palm Springs , Desktop Support Engineer, Engineering , Los Angeles, California
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