Desktop Support Engineer based in Palm Springs , CA

Company: Noralogic Inc
Location: Palm Springs
Posted on: May 17, 2020

Job Description:

Hey , Hope you doing well ! Below is the urgent role , let me know if interested . Role Desktop Support Engineer Palm spring CA Full night shifts Duration 12 Months Requirement MAC and Window 10 experience Minimum 8+ years of experience (Help Desk, Computer (Laptop, Desktop) Printer, Tablet smartphone (Android, windows mobile IOS) Support, AD, Windows 1087, common Network solution TCPIP, Work Place Management, PC Install, commercial software install, Common System MaintenancePC tooling RDP, Anti-virus tools Backup restore. Should respond to ticket- request, questions, complains incidents. Should analyze, classify prioritize tickets based on schedule for resolution delivery. Should perform ticket update, ticket closure with resolution and delivery details. Should route tickets to other support groups if required and update the requester about the progress. Hardware Software Maintenance Troubleshooting, Mail Configuration, Outlook Troubleshooting. Troubleshoots minor equipment malfunctions and corrects them as directed by Computer operation manuals, SOP's Troubleshooting experience with the following Remote users, LAN, Printers etc. Proprietary and standard software applications, Phone Systems, Windows (various versions), and Active Directory Ability to analyze, diagnosis and resolve reported problems on hardware, software, OS, applications and device compatibility. Experience with TCPIP and general networking issues Patching Network connection. Ability to retain detailed information needed to solve complex problems Troubleshooting POS (Point of Sale) terminal Experience updating Knowledge base. Experience providing superior customer service and support. Experience working effectively in a team environment, communicating effectively, resolving issues efficiently, and contributing to the improvement of the infrastructure. Strong interpersonal and organization skills, successful in working both independently and in a team environment. Strong problem-solving skills. Ensure constant self-development using day to day work, training, and any other available tool Regards, Jeetendra Pandey Team Lead Recruitment Noralogic Inc. 109 East 17th St, Cheyenne WY 82001 +1.307-316-7150 jeetendrapandeynoralogic.com mailtojeetendrapandeynoralogic.com www.noralogic.com httpwww.noralogic.com WY, MD, NJ, Noida, Hyderabad WBE and MBE company ISO 90012015 WY Top 50 Minority owned growing company

Keywords: Noralogic Inc, Palm Springs , Desktop Support Engineer based in Palm Springs , CA, Engineering , Palm Springs, California