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Desktop support Engineer-L2

Company: Zensar Technologies Inc.
Location: Palm Springs
Posted on: May 17, 2020

Job Description:

Minimum 6+ years of experience (Help Desk, Computer (Laptop, Desktop) Printer, Tablet smartphone (Android, windows mobile IOS) Support, AD, Windows 1087, common Network solution TCPIP, Work Place Management, PC Install, commercial software install, Common System MaintenancePC tooling RDP, Anti-virus tools Backup restore. Should respond to ticket- request, questions, complains incidents. Should analyze, classify prioritize tickets based on schedule for resolution delivery. Should perform ticket update, ticket closure with resolution and delivery details. Should route tickets to other support groups if required and update the requester about the progress. Hardware Software Maintenance Troubleshooting, Mail Configuration, Outlook Troubleshooting. Troubleshoots minor equipment malfunctions and corrects them as directed by Computer operation manuals, SOPrsquos Troubleshooting experience with the following Remote users, LAN, Printers etc. Proprietary and standard software applications, Phone Systems, Windows (various versions), and Active Directory Ability to analyze, diagnosis and resolve reported problems on hardware, software, OS, applications and device compatibility. Experience with TCPIP and general networking issues Patching Network connection. Ability to retain detailed information needed to solve complex problems Troubleshooting POS (Point of Sale) terminal Experience updating Knowledge base. Experience providing superior customer service and support. Experience working effectively in a team environment, communicating effectively, resolving issues efficiently, and contributing to the improvement of the infrastructure. Strong interpersonal and organization skills, successful in working both independently and in a team environment. Strong problem-solving skills. Ensure constant self-development using day to day work, training, and any other available tool

Keywords: Zensar Technologies Inc., Palm Springs , Desktop support Engineer-L2, Engineering , Palm Springs, California

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