Desktop support Engineer-L2
Company: Zensar Technologies Inc.
Location: Palm Springs
Posted on: May 17, 2020
Minimum 6+ years of experience (Help Desk, Computer (Laptop,
Desktop) Printer, Tablet smartphone (Android, windows mobile IOS)
Support, AD, Windows 1087, common Network solution TCPIP, Work
Place Management, PC Install, commercial software install, Common
System MaintenancePC tooling RDP, Anti-virus tools Backup restore.
Should respond to ticket- request, questions, complains incidents.
Should analyze, classify prioritize tickets based on schedule for
resolution delivery. Should perform ticket update, ticket closure
with resolution and delivery details. Should route tickets to other
support groups if required and update the requester about the
progress. Hardware Software Maintenance Troubleshooting, Mail
Configuration, Outlook Troubleshooting. Troubleshoots minor
equipment malfunctions and corrects them as directed by Computer
operation manuals, SOPrsquos Troubleshooting experience with the
following Remote users, LAN, Printers etc. Proprietary and standard
software applications, Phone Systems, Windows (various versions),
and Active Directory Ability to analyze, diagnosis and resolve
reported problems on hardware, software, OS, applications and
device compatibility. Experience with TCPIP and general networking
issues Patching Network connection. Ability to retain detailed
information needed to solve complex problems Troubleshooting POS
(Point of Sale) terminal Experience updating Knowledge base.
Experience providing superior customer service and support.
Experience working effectively in a team environment, communicating
effectively, resolving issues efficiently, and contributing to the
improvement of the infrastructure. Strong interpersonal and
organization skills, successful in working both independently and
in a team environment. Strong problem-solving skills. Ensure
constant self-development using day to day work, training, and any
other available tool
Keywords: Zensar Technologies Inc., Palm Springs , Desktop support Engineer-L2, Engineering , Palm Springs, California
Didn't find what you're looking for? Search again!