Rooms Controller - Renaissance Indian Wells Resort & Spa - (190014WV)
Company: Marriott International, Inc.
Location: Palm Springs
Posted on: August 29, 2019
You were always one of those curious kids who opened every cabinet,
peeked behind every door, and never ceased to ask "why" when given
an explanation. Today, you bring your personal style to every
experience. You live life to discover. You are passionate about
your neighborhood, always looking to explore the places one wouldnt
find in a travel guide. If this sounds like you, youre in the right
place. Youve got authentic style, natural curiosity and a warm way
with people. Renaissance is not just a place to spend the night,
it''s a place to discover, a place in the world with style like
yours. Thats why were not just looking for anyone. Were looking for
someone like you. The Renaissance Indian Wells Resort & Spa,
located at 44400 Indian Wells Lane , Indian Wells, California,
92210 is currently hiring a Rooms Controller. Rooms Controller :
Assign room according to guest request and preferences whenever
possible. Pre-register designated guests and prepare key packets.
Organize and coordinate check-in/pre-registration procedures for
arriving groups. Review/Track/Accommodate requests for
room/check-out changes when possible; communicate status to
appropriate staff. Confirm reservations and cancellations. Review
out-of-order rooms daily. Ensure rates match market codes and
document exceptions. Verify and adjust billing for guests. File
guest paperwork or documentation. Set up/process all guest
check-ins/check-outs. Activate room keys. Secure valid payment.
Identify any over-commitments. Perform duplicate reservation
checks; block rooms. Run daily reports. Follow up with guests to
ensure their requests or problems have been met to their
satisfaction. Receive, record, and relay messages accurately,
completely, and legibly. Follow all company policies and
procedures; ensure uniform and personal appearance are clean and
professional; maintain confidentiality of proprietary information;
protect company assets. Welcome and acknowledge all guests
according to company standards; anticipate and address guests''
service needs; assist individuals with disabilities; thank guests
with genuine appreciation. Speak with others using clear and
professional language; prepare and review written documents
accurately and completely; answer telephones using appropriate
etiquette. Coordinate tasks and work with other departments. Serve
as a departmental role model. Develop and maintain positive working
relationships with others; support team to reach common goals.
Comply with quality assurance standards. Stand, sit, or walk for an
extended period of time. Enter and locate information using
computers and/or POS systems. Move, lift, carry, push, pull, and
place objects weighing less than or equal to 10 pounds without
assistance. Perform other reasonable job duties as requested by
Supervisors. To submit your application for this job, please go to:
Additional Location - Indian Wells, California; Palm Desert,
California; La Quinta, California; Rancho Mirage, California; Palm
Springs, California Marriott International is an equal opportunity
employer committed to hiring a diverse workforce and sustaining an
inclusive culture. Marriott International does not discriminate on
the basis of disability, veteran status or any other basis
protected under federal, state or local laws.
Keywords: Marriott International, Inc., Palm Springs , Rooms Controller - Renaissance Indian Wells Resort & Spa - (190014WV), Accounting, Auditing , Palm Springs, California
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