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Regional Operations Director - Central West

Company: DAP Health
Location: Palm Springs
Posted on: November 17, 2023

Job Description:

Job Details
Job Location: DAP Health Sunrise - Palm Springs, CA
Position Type: Full Time
Salary Range: $112,125.00 - $122,850.00 Salary
Job Category: Health Care

DescriptionJob Summary:
Under the supervision of the Chief Operating Officer (COO) or designated Associate Chief Operating Officer (ACOO), the Regional Operations Director is responsible for planning, coordinating and executing clinic operations at all sites within their assigned region. The Director will provide leadership and oversight at each assigned site, supporting the Clinic Managers and Administrators in driving the successful implementation of clinic policies and procedures, overseeing the integration of clinic operations, including Medical, Dental, IBH management, and additional specialty services offered at DAP Health. The Director will coordinate and oversee day-to-day operations to ensure the delivery of high-quality patient care and optimal patient experience.
Central West Region Clinics Include:

  • DAP HealthMedical Clinic
  • Desert Hot Springs Medical Center
  • Borrego Health Specialty
  • Desert Hot Springs Wellness Center (Dental)
  • Palm Springs Family Health

    Essential Duties and Responsibilities:

    • In collaboration with DAP Health leadership, participate in the implementation of the mission, vision and values of the organization.
    • Assists COO and ACOO in development, coordination and implementation of clinical program initiatives within their assigned region, ensuring participatory decision making and appropriate design.
    • In collaboration with Regional Directors of Operations and Medical Directors, lead the execution of DAP Health's annual operating plans and corresponding budgets including staffing and other needed operating resources to achieve projected patient volumes within assigned region.
    • Work side-by-side with the COO, ACOO and other Regional Operation and Medical Directors in the execution of transformational strategies and the adoption of process and quality improvement initiatives. Guides staff in the implementation and execution of process improvement tools and methods.Coordinates across departments to assure appropriate information flow.
    • Provides event follow-up to monitor the progress of planned improvement implementation to assure timely action, appropriate management support, and achievement of expected benefits. Uses appropriate measurement, analysis and evaluation methods to accurately identify and document process improvements.
    • Communicates and interprets policies and procedures to Clinic Leadership; assesses the impact of policies and workflows, at all times maintaining focus on patient access, quality of care and efficiency
    • Works in partnership with clinician leadership to strengthen the collaboration and coordination of services between operations and clinical teams.
    • Supports Clinic Managers and Administrators in developing a talented and motivated workforce by ensuring engagement and satisfaction; while ensuring optimal efficiency and accountability.
    • Ensures responsible utilization of supplies through tracking and inventory of supplies and equipment are in compliance with operating budget.
    • Responsible for ensuring program oversight and compliance with Federal and State laws, organizational policies and procedures, as well as with external regulatory bodies such as PCMH, FQHC, HIPAA, OSHA, CLIA and other professional review and standards boards within their assigned region.
    • In collaboration with the COO and ACOO, maintains current working knowledge of the health care environment as it relates to operations and best practices. This includes government rules and regulations, changes in reimbursement, changes in the local market, and other key factors impacting patient access and service provision.
    • Participate in staff, management and provider meetings, as necessary.
    • Responsible for monitoring, tracking and reporting of operational KPI's for clinics in assigned region
    • In collaboration with the Billing/Finance team, monitors reasons for denials, develops required policies and procedures, as well as ongoing training programs, and audits to monitor compliance with patient registration.
    • Work closely with ACOO to schedule and prepare monthly Clinic Leadership Meeting
    • Acts as a resource for staff regarding policies, procedures, and various funding sources
    • Represents the health centers in meetings with the public and with other agencies
    • Manages lifecycle of site-specific grants and programs, including initiating, planning, designing, executing, monitoring, controlling, and closing a project
    • Functions at highest level according to credentials and competencies
    • Impacts patient experience by demonstrating courteous and helpful behavior and a commitment to accuracy
    • Assists with leading and guiding management team through all proposed efforts and goals pertaining to care transformation
    • Shares accountability for overall patient health outcomes by working in coordination with care teams
    • Operates to instill confidence in our care and in our facilities to patients, fellow employees, and other stakeholders

      QualificationsMinimum Qualifications:

      • Bachelor's degree required or equivalent combination of education and experience in healthcare
      • A minimum of 3-5 years of progressively responsible healthcare operation administrative and leadership experience, preferably in an under-served area.
      • A minimum of one year of experience working with an FQHC.

        Knowledge, Skills and Abilities:

        • Must have excellent interpersonal skills and empathy towards patients, as well as have excellent communication skills, critical thinking skills, the ability to handle stressful situations, the capacity to function independently, have varied clinical experience, and the ability to document meticulously.
        • Must have excellent process improvement skills and be able to understand clinic functions and department interactions.
        • Ability to manage multiple tasks simultaneously and thrive in a complex environment with multiple priorities.
        • Knowledge of regulatory compliance i.e., HIPAA, FQHC, OSHA, CLIA, etc.
        • Ability to manage and supervise various positions and relate well to people from diverse ethnic and cultural backgrounds, as well as have a passion for working with at-risk, culturally diverse populations.
        • Understanding of information technology and ability to organize, analyze and synthesize complex data from various sources.

          • Lean Six Sigma or Project Management Certification (Preferred)


Keywords: DAP Health, Palm Springs , Regional Operations Director - Central West, Accounting, Auditing , Palm Springs, California

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